Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Arona Sow

Addison,IL

Summary

Results-driven Pre Physician Assistant Student and a focused Front Office Manager with 5-year background in operational administration. Highly organized and systematic professional with compelling prioritization and staff leadership strengths. Diversely qualified, exercising knowledge of generally accepted accounting practices, including reconciliations and reporting.

Overview

7
7
years of professional experience

Work History

Assistant Front Office Manager

Eaglewood Resort & Spa
Itasca, IL
09.2018 - Current
  • Kept close eye on front desk to promptly address and resolve issues.
  • Created schedule of front office workers.
  • Hired and trained front desk agents and monitored compliance with company procedures.
  • Completed employee evaluations and created plans to reward or enhance performance.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Guided and led office staff to optimize service delivery to employees and customers.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Reported potential safety issues with facility, operational procedures or staff behaviors to protect guests and personnel while minimizing legal liability.

Dental Assistant

Dental Heights
Glendale Heights, IL
05.2020 - 02.2022
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.

Caregiver

Bridgeway Senior Living
Bensenville, IL
04.2016 - 06.2018
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Supported bathing, dressing and personal care needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Provided ongoing compassionate patient care for each client.
  • Completed scheduled patient check-ins for clients.

Education

Master of Science - Clinical Exercise Science & Physiology

Loyola University of Chicago
Chicago, IL
05.2024

Bachelor of Science - Integrated Health Studies/Healthcare Admin

University of Illinois At Chicago
Chicago, IL
05.2022

Skills

  • Multilingual ( English, Spanish, and French)
  • Skilled in Opera PMS System
  • Employee management
  • Exceptional customer support
  • Training and coaching
  • Effective planning
  • Scheduling and calendar management
  • Administrative skills
  • Hospitality services
  • Senior leadership support

Affiliations

President of the University Of Illinois at Chicago Mens Soccer Club

Timeline

Dental Assistant

Dental Heights
05.2020 - 02.2022

Assistant Front Office Manager

Eaglewood Resort & Spa
09.2018 - Current

Caregiver

Bridgeway Senior Living
04.2016 - 06.2018

Master of Science - Clinical Exercise Science & Physiology

Loyola University of Chicago

Bachelor of Science - Integrated Health Studies/Healthcare Admin

University of Illinois At Chicago

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Arona Sow