Summary
Overview
Work History
Education
Skills
Crafting,music
Additional Information
Timeline
Generic
June Mcginnis

June Mcginnis

Server
Gardner,MA

Summary

Enthusiastic server with demonstrated experience in food preparation, line cooking and food safety. Possesses excellent multitasking and organizational skills.

  • Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

32
32
years of professional experience

Work History

Kitchen Associate

Whitsons Culinary Group
09.2018 - 09.2019
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Learned other teammates' work tasks to train as backup.
  • Stocked and rotated food items according to expiration dates.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Monitored food temperatures and quality throughout shifts.
  • Maintained high personal grooming standards and uniform presentation.
  • Plated and presented food following chef requirements.
  • Removed trash and cleaned kitchen garbage containers.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Operated kitchen equipment in accordance with manufacturer instructions.

Server

Applebees
09.2015 - 03.2016
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Sales Associate/Merchandiser

Kohl’s Department Store
08.2011 - 01.2013
  • Verified products appeared at correct locations in proper quantities.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Server

Ninety Nine Restaurant
01.1994 - 11.2009
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Quality Control Technician

Very fine
Littleton, MA
1988 - 1990
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Reviewed production processes and identified potential quality issues.
  • Created testing protocols to be used across product lines.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Performed tests and inspections to conform to established standards.
  • Performed routine maintenance and calibration on testing equipment.
  • Reported problems and concerns to management.
  • Recorded and organized test data for report generation and analysis..
  • Inspected items and compared against standards to meet regulatory requirements.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.

Education

High School Diploma -

Leominster High School
Leominster, MA
05.1982

Skills

  • High-Volume Dining
  • Trash Collection
  • Food Safety Measures
  • Heavy Lifting
  • Kitchen Preparation
  • Safe Food Handling Procedures
  • Cooking Procedures
  • Chef Support
  • Customer Experience
  • Dietary Restrictions
  • Team Collaboration
  • Workplace Health and Safety
  • Dedicated Work Ethic
  • Accurate Cash Handling

Crafting,music

Helps with my thinking,they are both relaxing!

Additional Information

I have good work ethics, when it comes to,punctuality,and treating people with respect in the customer service industry and in life in general.

Timeline

Kitchen Associate

Whitsons Culinary Group
09.2018 - 09.2019

Server

Applebees
09.2015 - 03.2016

Sales Associate/Merchandiser

Kohl’s Department Store
08.2011 - 01.2013

Server

Ninety Nine Restaurant
01.1994 - 11.2009

Quality Control Technician

Very fine
1988 - 1990

High School Diploma -

Leominster High School

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