June Scott
Macon,GA
Summary
Seeking a professional position with a reputable company that will allow to utilize the professional skills have acquired through work experience and education. Attaining such employment will allow growth in a challenging rewarding career. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Self Employed Owner/Operator
Intentional Goddess LLC
04.2021 - Current
- Launched start-up
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in ateam environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Lead Guest Service Representative
Woodspring Suites
06.2020 - 08.2022
- Answered multi-line phones, assisted guests with reservations, booked reservations for companies, handled cash and bookkeeping procedures, assisted with laundry and cleaning rooms, inspected rooms, supervised a team of four to five people, performed data entry, had experience with Microsoft Office and Windows, and could type 45 words per minute
Housekeeping Supervisor
Fairfield Inn & Suites
01.2016 - 09.2017
- Supervised a crew of 6-12, cleaned guest rooms, assigned daily duties and jobs, scheduled, ordered supplies, handled laundry, and followed safety rules and regulations
Maternity Leave
Motherhood Maternity
10.2014 - 01.2016
- Took time off to have baby
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Pizza Hut
03.2013 - 10.2014
- Answered multi-line telephones, handled currency and credit card transactions, greeted patrons and took their menu orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Arts -
University of Phoenix
Phoenix, AZ06.2020
Associate of Arts -
ICDC COLLEGE
Culver City, CA01.2016
Skills
- Microsoft office
- Microsoft excel
- Microsoft power point
- Strong communication skills
- Can operate cash register
- Computers
- POS systems
- Inventory control
- Production
- Order picking (2 years)
- Houseman
- Housekeeping Supervisor
- Janitorial
- Production (1 year)
- Inventory Control (3 years)
- Cash Handling
- Customer Service
- Management
- Security
- Word
- Stocking
- Excel
- Organizational Skills
- Typing
- Administrative Experience (5 years)
- Office Management
- Microsoft Windows
- Customer service
- Supervising experience
- Cash handling
- Windows
- Cash register
- IOS
- Bookkeeping
- Office management
- Medical office management
- Social media management
- Sales
- Guest Services
- Night audit
- Driving
- Front Desk
- Multi-line Phone Systems
- Microsoft Outlook
- Operating Systems
- HIPAA
- Mac OS
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Staff Management
- Staff hiring
- Business launch
- Consulting
Certification
Non-CDL Class C Driver's License
Additional Information
- Organized self-starter, reliable and hard worker experienced with working in a fast paced work environment. Effective experience in Customer Service and Management Administration Skills Including
- Bookkeeping
- Computerized Billing
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Windows
- Alpha-Numeric Filing Procedures
- Switchboard/Appointment Scheduling
- Typing Skill: 45wpm
- Flexible Schedule OTHER QUALIFICATIONS
- Excellent Customer Service And Communication Skills
- Time Management Skills
- Accustomed To Managing Difficult Situations
- Hard Worker, Dependable, Works Well Independently Or As A Team
- Highly Successful At Managing Multiple Priorities
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 02/2022
Personal Information
Willing To Relocate: Anywhere
Timeline
Self Employed Owner/Operator
Intentional Goddess LLC
04.2021 - Current
Lead Guest Service Representative
Woodspring Suites
06.2020 - 08.2022
Housekeeping Supervisor
Fairfield Inn & Suites
01.2016 - 09.2017
Maternity Leave
Motherhood Maternity
10.2014 - 01.2016
Customer Service Representative
Pizza Hut
03.2013 - 10.2014
Associate of Arts -
University of Phoenix
Associate of Arts -
ICDC COLLEGE
Non-CDL Class C Driver's License
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