Sandra Musial
Chicago,IL
Summary
Highly motivated individual with over 20 years of diverse administrative experience supporting VP's and business owners in various industries. Proven track record of exceptional interpersonal skills and ability to establish support with clients, staff, and management. Strong work ethic, adaptability, and problem-solving abilities are key strengths. Seeking new challenges in an Administrative Assistant position where I can utilize my extensive administrative background and contribute to efficient office operations.
Overview
12
12
years of professional experience
Work History
Owner & Administrative Support
Goddess Living LLC
Chicago, IL
11.2023 - Current
- Designed, built and maintained websites using authoring or scripting languages, content creation tools, and digital media.
- Created spreadsheets using Excel software programs including formulas and macros, and PowerPoint presentations used for diverse business needs.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
Individual Customer Service Representative
The Insurance People
Skokie, IL
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and competitive quotes on the Group, Individual ,and Medicare market.
- Answered incoming calls and emails, providing customer support or assistance with plans and service transactions about plan benefits, deductibles, copayments.
- Gathered group, individual, and medicare information to complete applications for medical, dental, and vision plans.
- Actively engaged with clients to identify their insurance needs and sold appropriate plans.
Group Benefits Enrollment Specialist
Associated Insurance & Risk Management Advisors
Rolling Meadows, IL
04.2014 - 11.2023
- Scheduled meetings and appointments, and organized meetings and travel expenses.
- Collaborated with clients, their employees, and carriers coordinating all insurance changes regarding their employees by weekly reports pulled and addressing confidential urgent issues of third-party enrollment carriers.
- Improved effective communication and collaborations by working side-by-side with 40+ client accounts and over 4 Vice Presidents and participated in a leadership initiative to incorporate time efficient changes for the
Benefits Enrollment Department and developed procedures by assisting Group Benefits Department in resolving issues in a timely manner. - Researched and documented data to track and analyze findings, as well as reported project statuses and solve potential issues or changes that needed to be executed.
- Ensured seamless execution of multiple organization events, including our first ‘Bring Your Kids to Work Day’ by effectively leading and planning the entire day for 20 children which included kits, meetings, and fun activities.
- Organized multiple charity events for years, by collecting all company donations and gifts which we paired with specific children in need and organized gift-wrapping events for the children’s gifts. Represented the company by attending multiple events to give gifts.
- Trained and lead Group Benefits Specialists, a position and department that was created for me, in order to enhance capabilities and projects for a growing Small and Group Department. Prioritized and aligned company goals with workflow optimization and operational efficiency enhanced.
Administrative Assistant
Allstate Insurance Company through Kelly Services
Northbrook, IL
02.2013 - 03.2014
- Successfully developed, launched, and maintained a Microsoft SharePoint site for the Corporate Relations Team and Allstate Agency Owners to integrate ideas for a multi-million-dollar community involvement project. Bridged
communication gaps with vendors and agents to meet short and long-term goals involving community events. - Created a space for Agents to maintain and input programs and ideas for community interactions to retain new customers and help the community to unify and support.
- Demonstrated strong administrative proficiency in maintaining the team schedule for business meetings on various platforms, and being the point of contact for agents from around the country.
- Scheduled conference videos and phone calls and gathered all contact information for the regions we were testing this project with, reviewed reports and presentations while improving the accuracy of language, flow, and readability through document editing of team members.
Project Coordinator
Allstate Insurance Company through Kelly Services
Northbrook, IL
02.2012 - 01.2013
- Transitioned 44K+ employees to new computer equipment for a desktop refresh project by scheduling employees, coordinating appointments, processing instructions/requests, and updating the system procedures and equipment inventory with the I.T. department that was in close communication with.
- Collaborated with the team to gather all information to work efficiently and had frequent team check ins. Tracked progress and results by the day and effective modes of communications by analyzing and maintaining records in the database of information on contact with employees.
- Complimented for completing assigned tasks ahead of schedule and was appointed the Team Lead position and given opportunities to work from home as an added perk. Moved to the IT department to help wrap up the project which was only handled by an exclusive group.
Education
High School Diploma -
St. Benedict High School
Chicago, IL05-2001
Some College (No Degree) -
Wilber Wright College
Chicago, ILSkills
- Project Management
- Event Planning
- Calendar Management
- Problem-Solving
- Exceptional communication skills
- Attention to Detail
References
References available upon request.
Timeline
Owner & Administrative Support
Goddess Living LLC
11.2023 - Current
Individual Customer Service Representative
The Insurance People
07.2023 - Current
Group Benefits Enrollment Specialist
Associated Insurance & Risk Management Advisors
04.2014 - 11.2023
Administrative Assistant
Allstate Insurance Company through Kelly Services
02.2013 - 03.2014
Project Coordinator
Allstate Insurance Company through Kelly Services
02.2012 - 01.2013
High School Diploma -
St. Benedict High School
Some College (No Degree) -
Wilber Wright College
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