June Taylor
Pompano Beach,FL
Summary
Results-driven Client Success Manager known for productive and efficient task completion. Specialize in client relationship management, strategic planning, and data analysis to enhance client satisfaction and retention rates. Excel in communication, adaptability, and problem-solving, ensuring seamless collaboration with both clients and team members to meet objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Success Manager
The Key Home Care
Ft. Lauderdale, FL
12.2021 - 09.2024
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
- Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Maintained comprehensive documentation of all customer interactions and transactions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Community Home Care Manager
Alternative Home Care
Tamarac, FL
01.2015 - 12.2021
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Evaluated employee performance against established goals and objectives.
- Developed and maintained strong relationships with community resources to support clients' needs.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Community Health Care Manager
Senior Health Care Services
Hollywood, Florida
03.2013 - 12.2015
- Provided crisis intervention services to clients when necessary.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Educated family members about patient's condition, treatments and available resources.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Explained policies, procedures and services to patients.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
- Developed and implemented care management plan to address needs and goals.
Case Manager
AseraCare
Sunrise, Florida
03.2006 - 08.2010
- Maintained confidentiality and adhered to professional ethics and standards.
- Supported family members by providing information on local support groups.
- Conducted home visits to assess living conditions and support needs.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Educated clients about mental health conditions, medications and self-care techniques.
- Monitored client progress through regular follow-ups and case reviews.
- Compiled reports on cases and submitted them to supervisors as required.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
01-2010
Nursing
Broward College
Fort Lauderdale, FL08-2004
Certificate in Education - Teaching of The Hearing Impaired
University of The West Indies
Jamaica WI01-1982
Associate of Science - Elementary School Teaching
St Josephs Teachers College
Jamaica WI01-1972
Skills
- Report generation
- Proficient in [software]
- Lead generation
- Reporting
- User feedback
- Client onboarding
- Performance goals
Affiliations
- I am an avid gardener and animal lover.
Certification
Financial Advisor Certification
Life Insurance certification
Timeline
Client Success Manager
The Key Home Care
12.2021 - 09.2024
Community Home Care Manager
Alternative Home Care
01.2015 - 12.2021
Community Health Care Manager
Senior Health Care Services
03.2013 - 12.2015
Case Manager
AseraCare
03.2006 - 08.2010
Financial Advisor Certification
Life Insurance certification
Bachelor of Science - Nursing
Chamberlain College of Nursing
Nursing
Broward College
Certificate in Education - Teaching of The Hearing Impaired
University of The West Indies
Associate of Science - Elementary School Teaching
St Josephs Teachers College
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