Junecia Gamble
Houston,TX
Summary
Experienced Learning Ambassador (3+ years) specializing in training associates, resolving operational issues, and optimizing workflow. Ambitious student seeking to expand her career where her education, extensive operations experience and ability to perform critical problem-solving skills can be utilized. Committed to continuous improvement and leveraging expertise in process optimization and customer service. Dynamic individual with the ability to navigate a fast-paced environment while delivering rapid results.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon
01.2024 - Current
- Trained and mentored new associates, conducted refreshers, and audited trainers to improve overall team performance.
- Handled ISS tickets, damages, and hazmat situations, resolving hundreds of issues and ensuring safe operations.
- Resolve issues that prevent employees from processing units, this ensured smooth operations and increase team productivity.
- Implemented gatekeeping process to reduce incomplete items to enter the ICQA department.
- Led a team to help decrease backlog and piles by 63%
- Collaborated with ICQA as a spokesperson for GEMBA.
- Provided ongoing mentorship to new hires, improving team cohesion and reducing training time by 25%.
Fulfillment Associate
Amazon
01.2021 - 01.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with Loss Prevention by implementing a system to track fraudulent activity from customers and associates
- Operated the building when there was low head count.
Customer Service Rep.
Alorica, CVS
- Managed over 90 calls per day, including retrieving customer information, setting up customer accounts, and adding customer prescriptions.
- Holds record for highest weekly rate of 90 calls with a 85% rate on customer satisfaction.
Sales
Solar Bros Inc
- Managed to increase solar panel sales by 55% with online marketing.
- Collaborated with colleagues on selling strategies and marketing information.
Education
Certificate - Cybersecurity
Correlation One
Amazon Career Choice07-2025
Skills
- Project management
- Team building and leadership
- Problem solving
- (6 years) Customer service
- Time management
- Risk assessment
- Coding
- Information security
- Microsoft excel
- Report preparation
- New hire training
- Quality assurance
- Training and mentoring
Accomplishments
- Learning ambassador of the month award (DPA7)
- Customer service award (answered 90+ calls in 1 day)
- Technical Proficiency (Microsoft Office)
Timeline
Fulfillment Associate
Amazon
01.2024 - Current
Fulfillment Associate
Amazon
01.2021 - 01.2024
Customer Service Rep.
Alorica, CVS
Sales
Solar Bros Inc
Certificate - Cybersecurity
Correlation One
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