Summary
Overview
Work History
Education
Skills
Timeline
Generic
Junel Paid

Junel Paid

Trainer, Learning and Development
Pampa

Summary

Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Trainer Coordinator

Ttec
Mexico City, Pampanga, Philippines
12.2022 - Current
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Facilitated learning with creation of engaging written and oral assignments.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Reviewed class and student records to identify improvement opportunities.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Observed and adopted new techniques from skilled instructors and lecturers.

Customer Service Representative

Ttec
Mexico City, Pampanga, Philippines
02.2020 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Quality Assurance Supervisor

Siglo Leatherware Manufacturing Incorporated
City of San Fernando, Pampanga, Philippines
04.2017 - 01.2020
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Monitored testing processes, test development and user acceptance testing.
  • Provided development team with insights and recommendations on Bags usability and functionality by reviewing and analyzing internal data.
  • Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
  • Collaborated with development team and reviewed technical specifications to create testing programs.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Education

High School Diploma - Secondary Education

San Simon High School
San Simon, Pampanga
06.2012 - 03.2015

Skills

MS Office

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Timeline

Trainer Coordinator

Ttec
12.2022 - Current

Customer Service Representative

Ttec
02.2020 - 12.2022

Quality Assurance Supervisor

Siglo Leatherware Manufacturing Incorporated
04.2017 - 01.2020

High School Diploma - Secondary Education

San Simon High School
06.2012 - 03.2015

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Junel PaidTrainer, Learning and Development