Solanyi Castro
Doral,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Trainer Coordinator
AAR Landing Gear Services
Medley, FL
03.2023 - 02.2025
- Evaluated external training providers to identify opportunities for partnership or outsourcing of specific courses as needed.
- Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
- Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
- Managed budgets for training programs, keeping expenses within established guidelines while maintaining high-quality offerings.
English Teacher
Dominico Americano
Dominican Republic
02.2022 - 01.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Health Unit Coordinator
CMX
Dominican Republic
01.2021 - 01.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Customer Service Representative
Teleperformance
Dominican Republic
07.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Administrator
Kobe Trading Inc
Doral, FL
04.2019 - 12.2019
- Managed purchasing, stocking and organizing inventory.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Education
High School Diploma -
Ronald W. Regan Doral/Senior High School
Doral, FL05-2018
Skills
- Mentoring
- Assessment creation
- Critical thinking
- Lesson planning
- Quality improvement
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
Timeline
Trainer Coordinator
AAR Landing Gear Services
03.2023 - 02.2025
English Teacher
Dominico Americano
02.2022 - 01.2023
Health Unit Coordinator
CMX
01.2021 - 01.2022
Customer Service Representative
Teleperformance
07.2020 - 07.2021
Assistant Administrator
Kobe Trading Inc
04.2019 - 12.2019
High School Diploma -
Ronald W. Regan Doral/Senior High School