Junetta Solomona
Denison,TX
Summary
Personable and energetic hospitality expert with a solid & versatile background in managing customer facing operations ensuring smooth daily workflow. Proven ability to handle high-volume environments with a strong commitment to quality and success. Showcasing exemplary multitasking, time management & organizational skills to enhance guest experiences and support team objectives. Recognized for adaptability and proactive approach in delivering effective solutions. Proactively willing to go the extra mile to assist with solving problems & ensuring high standards are met.
Overview
20
20
years of professional experience
Work History
Banquet Lead
TANGLEWOOD RESORT
Pottsboro, TX
04.2023 - Current
- Led teams of servers in high-volume settings, providing exceptional service for events hosting up to 400 guests, ensuring memorable experiences and guest satisfaction.
- Collaborate with the kitchen and the sales/event planners to uphold the resort's reputation for excellence directly contributing to guest retention.
- Implement tasks to enhance service quality, showcasing strong problem-solving skills with attention to detail that contributed to operational efficiency
Owner & Operator
MOMENTUM REAL ESTATE MEDIA
Denison, TX
02.2023 - Current
- Increasing business growth by 15% yearly with strategic marketing, expanding services offered by 30% and client retention at 98%.
- Mastered new skills independently. Acquired in-depth knowledge through self-guided innovation.
- Manage financial planning, optimizing operational costs while maintaining high-quality service & delivery.
Front Desk Agent
HAMPTON INN & SUITES
Fresno, CA
09.2007 - 11.2010
- Delivered outstanding guest experiences, managing reservations, and special requests.
- Resolved guest concerns promptly, maintaining high satisfaction rates and encouraged customer loyalty.
- Collaborated across departments to ensure seamless operations, building a foundation for member-focused hospitality experience.
Front Desk Receptionist
JOHN ROBERT POWERS
Pasadena, CA
07.2006 - 09.2007
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for modeling sessions and consultations efficiently.
- Utilized multi-line phone systems to route calls and support communication effectively.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Real Estate Photographer Pro - undefined
Media Business Course - undefined
Real Estate Licensing Course - undefined
Music Major
Long Beach City College
Diploma - undefined
Jordan High School
TABC
Food Handler- Food Manager
Skills
- Membership Sales & Retention
- Client Relationship Management
- Strategic Marketing & Growth Initiatives
- Team Leadership & Staff Development
- Event Planning & Guest Experience Optimization
- Negotiation & High-Value Closing
- Market Analysis & Trend Forecasting
- CRM Systems & Data-Driven Decision Making
- Budget Management & Cost Optimization
- Conflict Resolution & Problem-Solving
- Photography, Videography & Drone Technology
- Event Planning & Space Organization
- Budgeting & Financial Planning
- Relationship Building & Networking
- Inventory & Schedule Management
Timeline
Banquet Lead
TANGLEWOOD RESORT
04.2023 - Current
Owner & Operator
MOMENTUM REAL ESTATE MEDIA
02.2023 - Current
Front Desk Agent
HAMPTON INN & SUITES
09.2007 - 11.2010
Front Desk Receptionist
JOHN ROBERT POWERS
07.2006 - 09.2007
Real Estate Photographer Pro - undefined
Media Business Course - undefined
Real Estate Licensing Course - undefined
Music Major
Long Beach City College
Diploma - undefined
Jordan High School