JUNG HOON HAAM
New York,NY
Summary
Dynamic bartender with a proven track record at Tartinery Café and Aunt Bernie’s Bar, excelling in cocktail preparation and customer service. Motivated team player with updated knowledge of menu items. Dedicated to providing a positive customer experience, building a loyal customer base, and enhancing the dining experience. Able to utilize strong communication skills and keen attention to detail to address customer concerns and elevate satisfaction levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Server
Tartinery Café- Bar at Grand Central
New York, USA
04.2025 - Current
- Prepared classic and house cocktails to spec, consistently and efficiently.
- Took orders, ran drink, and engaged guests with genuine, friendly service.
- Handled cash, credit cards, and POS with accuracy
- Provided exceptional customer service, addressing inquiries and resolving issues.
Bartender
Aunt Bernie’s Bar and Jardin
New York, USA
03.2022 - 01.2025
- Practiced and mastered the drinks recipes then worked together with fellow coworkers and managers to come up with seasonal cocktail lists to diversify drinking menu options at the restaurant.
- Provided high quality service during high traffic hours, tracked sales, and upsold drinks by making personalized recommendations to meet customer needs.
- Maintained clean and organized workstations that were cohesive with the restaurant’s philosophy, culture, and standards of excellence.
- Addressed and resolved customer issues by ensuring that all guests felt welcome and were given responsive, professional, and gracious service always.
- Worked various events ranging from private, intimate dinners to large corporate buyout events.
Specialist
Apple Walnut Street Store
Philadelphia, USA
08.2021 - 02.2022
- Came up with individualized solutions and products to best address customer needs after identifying their personal needs and exploring many options available at the store.
- Addressed and resolved customer issues by collaborating with fellow colleagues and store managers to ensure that their needs were addressed, the correct information was relayed, and the customers felt heard.
- Worked to meet monthly goals by fostering discussions about phone activation and AppleCare and explaining their benefits and the money that would be saved accordingly.
Education
Bachelor of Arts - English
Temple University
Philadelphia, PA12.2021
Skills
- Cocktail preparation
- Customer service
- Responsible alcohol service
- Fluency in Korean
- POS operation
- Drink upselling
- Effective communication
- Attention to detail
Certification
NY Food Handlers License
Timeline
Bartender/Server
Tartinery Café- Bar at Grand Central
04.2025 - Current
Bartender
Aunt Bernie’s Bar and Jardin
03.2022 - 01.2025
Specialist
Apple Walnut Street Store
08.2021 - 02.2022
Bachelor of Arts - English
Temple University