JUNGHYUN SEO
Bayside,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Amazon Flex Driver
Amazon
01.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
KoreanAir Ramp Supervisor
KoreanAir
07.2016 - 01.2019
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
- Guided aircraft into and out of parking positions using hand signals.
CSA
HSBC Bank
09.2009 - 02.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Computer Science
Queens College
Queens, NY07.2025
Skills
- Appointment Scheduling
- Revenue Generation
- Aircraft Checks
- Ramp Service
- Schedule Management
- Computer Security
Certification
- CompTIA Security+ - Progressing
Timeline
Amazon Flex Driver
Amazon
01.2020 - Current
KoreanAir Ramp Supervisor
KoreanAir
07.2016 - 01.2019
CSA
HSBC Bank
09.2009 - 02.2011
Bachelor of Science - Computer Science
Queens College