Junhao Lawrence Gao
San Jose
Summary
Results-driven Delivery and Logistics Manager with over 3 years of experience overseeing high-volume last-mile operations and multi-city warehouse launches across Northern California. Proven track record in process optimization and SOP development, reducing labor costs by 10–15%, while enhancing accuracy and efficiency. Skilled in leading cross-functional teams, implementing KPI-driven performance systems, and strengthening vendor partnerships with DSPs and linehaul carriers to ensure stable capacity, and reliable service. Experienced in route optimization, data-driven decision-making, and operational scaling, with consistent success in meeting strict delivery performance goals (95% same-day, 99% within 3 days). Recognized for combining strategic planning, operational execution, and stakeholder management to drive sustainable business growth.
Overview
4
4
years of professional experience
Work History
Regional Manager
Yanwen Express
Fremont
09.2025 - Current
- Streamlined warehouse sorting and PDA workflows by developing and implementing SOPs, cutting redundant steps, improving tracking accuracy, and reducing labor costs by 10–15%.
- Established standardized SOPs and KPI systems for delivery performance, ensuring on-time compliance (95% same-day, 99% within 3 days) across cities.
- Built and maintained strong partnerships with third-party DSPs and linehaul carriers, securing stable capacity to meet fluctuating delivery demands.
- Managed and trained cross-city teams, improving execution through structured coaching, SOP adherence, and performance reviews.
- Implemented process improvements to enhance operational efficiency across locations.
Operations Supervisor
Yanwen Express
03.2025 - Current
- Oversaw daily warehouse operations, including inbound/outbound order processing, driver dispatch, and exception handling, to ensure timely and accurate last-mile deliveries.
- Maintained order and safety in the warehouse, and communicated with cross-functional teams to improve operational efficiency.
- Managed scheduling and performance of warehouse staff and sorters based on volume needs, optimizing labor allocation, and maintaining operational efficiency.
- Ensured WMS system data integrity, orchestrated cross-dock trunk transfers, and upheld warehouse safety, cleanliness, and equipment readiness.
- Analyzed operational data to identify trends and implement strategic improvements.
Logistics Temp Supervisor
Weee!
08.2024 - 10.2024
- Oversee and manage a team of delivery drivers and dispatch personnel.
- Monitor daily logistics operations to proactively address any disruptions or delays.
- Track and analyze KPIs such as on-time delivery rates, customer satisfaction, productivity, and route optimization.
- Coach, train, and evaluate team performance, promoting continuous improvement, and team engagement.
- Collaborate with warehouse teams to coordinate shipments, inventory, and resource allocation effectively.
Logistics Coordinator
Weee!
02.2023 - 07.2024
- Worked with warehouse, project management, and customer service teams to enhance on-time delivery rates, improving customer satisfaction, and service levels.
- Implemented advanced routing solutions that reduced average delivery times by 15% and decreased late deliveries from 25% to 5% per day.
- Managed over 100 daily delivery routes, ensuring optimal route selection and efficient use of resources.
- Coordinated a fleet of over 100 vehicles, increasing utilization from 85% to 95%.
- Achieved over 95% customer satisfaction by optimizing communication processes and addressing issues promptly.
- Leveraged KPIs and real-time data for decision-making, enabling continuous operational improvements.
Delivery Operation Specialist
RICEPO
11.2021 - 01.2023
- Monitored key performance metrics, including on-time rates, ETA, and shift fulfillment, to improve overall delivery efficiency and reliability.
- Conducted order volume forecasting and data analysis to maintain consistent delivery performance, while controlling costs.
- Coordinated cross-functional data reporting, providing stakeholders with accurate performance insights to support decision-making.
Education
Bachelor of Science - Operations And Supply Chain Management
San Jose State University
San Jose, CA06-2026
Associate of Arts - Business Administration
De Anza College
Cupertino, CA03-2024
Skills
- Process optimization
- Data analysis
- Strategic planning
- Team leadership
- Problem solving
- Cross-functional collaboration
- Adaptability
- Time management
- Warehouse management
- Inventory control
- Operations management
- Process improvement
- Operational efficiency
Personal Information
Timeline
Regional Manager
Yanwen Express
09.2025 - Current
Operations Supervisor
Yanwen Express
03.2025 - Current
Logistics Temp Supervisor
Weee!
08.2024 - 10.2024
Logistics Coordinator
Weee!
02.2023 - 07.2024
Delivery Operation Specialist
RICEPO
11.2021 - 01.2023
Bachelor of Science - Operations And Supply Chain Management
San Jose State University
Associate of Arts - Business Administration
De Anza College