Junhao (Lawrence) Gao
San Jose
Summary
Experienced Logistics and Delivery Operations Specialist with 3 years of expertise in managing and optimizing high volume delivery networks. Skilled in improving delivery performance, forecasting order trends, and implementing cost effective logistics strategies. Proficient in route optimization, cross-functional coordination, and utilizing data insights to enhance customer satisfaction and operational efficiency. Strong background in warehouse logistics and daily operations, with a track record of leading teams, enforcing safety protocols, and enhancing inventory control. Recognized for streamlining processes through strategic planning and effective leadership to increase productivity and minimize delays.
Overview
4
4
years of professional experience
Work History
Warehouse Logistics Supervisor
Yanwen Express
03.2025 - Current
- Oversaw daily warehouse operations, including inbound/outbound order processing, driver dispatch, and exception handling to ensure timely and accurate last-mile deliveries.
- Maintained order and safety in the warehouse, and communicated with cross functional teams to improve operational efficiency.
- Managed scheduling and performance of warehouse staff and sorters based on volume needs, optimizing labor allocation and maintaining operational efficiency.
- Ensured WMS system data integrity, orchestrated cross dock trunk transfers, and upheld warehouse safety, cleanliness, and equipment readiness.
Logistics Temp Supervisor
Weee!
08.2024 - 10.2024
- Oversee and Manage a team of delivery drivers and dispatch personnelMonitor daily logistics operations to proactively address any disruptions or delays
- Track and analyze KPIs such as on-time delivery rates, customer satisfaction, productivity, and route optimization
- Coach, train, and evaluate team performance, promoting continuous improvement and team engagement
- Collaborate with warehouse teams to coordinate shipments, inventory, and resource allocation effectively
Logistics Coordinator
Weee!
02.2023 - 07.2024
- Worked with warehouse, project management, and customer service teams to enhance on-time delivery rates, improving customer satisfaction and service levels.
- Implemented advanced routing solutions that reduced average delivery times by 15% and decreased late deliveries from 25% to 5% per day.
- Managed over 100 daily delivery routes, ensuring optimal route selection and efficient use of resources.
- Coordinated a fleet of over 100 vehicles, increasing utilization from 85% to 95%.
- Achieved over 95% customer satisfaction by optimizing communication processes and addressing issues promptly.
- Leveraged KPIs and real-time data for decision-making, enabling continuous operational improvements.
Delivery Operation Specialist
RICEPO
11.2021 - 01.2023
- Monitored key performance metrics, including on-time rates, ETA, and shift fulfillment, to improve overall delivery efficiency and reliability.
- Conducted order volume forecasting and data analysis to maintain consistent delivery performance while controlling costs.
- Coordinated cross-functional data reporting, providing stakeholders with accurate performance insights to support decision-making.
Education
Bachelor of Science - Operations And Supply Chain Management
San Jose State University
San Jose, CA03-2028
Associate of Arts - Business Administration
De Anza College
Cupertino, CASkills
- Process optimization
- Data analysis
- Strategic planning
- Team leadership
- Problem solving
- Cross-functional collaboration
- Adaptability
- Time management
- Warehouse management
- Inventory control
- Operations management
- Process improvement
Personal Information
Title:
Skills
Timeline
Warehouse Logistics Supervisor
Yanwen Express
03.2025 - Current
Logistics Temp Supervisor
Weee!
08.2024 - 10.2024
Logistics Coordinator
Weee!
02.2023 - 07.2024
Delivery Operation Specialist
RICEPO
11.2021 - 01.2023
Bachelor of Science - Operations And Supply Chain Management
San Jose State University
Associate of Arts - Business Administration
De Anza College
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