Summary
Overview
Work History
Education
Skills
Timeline
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Junhao (Lawrence) Gao

San Jose

Summary

Experienced Logistics and Delivery Operations Specialist with three years of expertise in managing and optimizing high-volume delivery networks. Skilled in improving delivery performance, forecasting order trends, and implementing cost-effective logistics strategies. Proficient in route optimization, cross-functional coordination, and utilizing data insights to enhance customer satisfaction, and operational efficiency. Strong background in warehouse logistics and daily operations, with a track record of leading teams, enforcing safety protocols, and enhancing inventory control. Recognized for streamlining processes through strategic planning and effective leadership to increase productivity, and minimize delays.

Overview

4
4
years of professional experience

Work History

Warehouse Logistics Supervisor

Yanwen Express
03.2025 - Current
  • Oversaw daily warehouse operations, including inbound/outbound order processing, driver dispatch, and exception handling to ensure timely and accurate last-mile deliveries.
  • Maintained order and safety in the warehouse, and communicated with cross functional teams to improve operational efficiency.
  • Managed scheduling and performance of warehouse staff and sorters based on volume needs, optimizing labor allocation and maintaining operational efficiency.
  • Ensured WMS system data integrity, orchestrated cross dock trunk transfers, and upheld warehouse safety, cleanliness, and equipment readiness.

Logistics Temp Supervisor

Weee!
08.2024 - 10.2024
  • Oversee and Manage a team of delivery drivers and dispatch personnelMonitor daily logistics operations to proactively address any disruptions or delays
  • Track and analyze KPIs such as on-time delivery rates, customer satisfaction, productivity, and route optimization
  • Coach, train, and evaluate team performance, promoting continuous improvement and team engagement
  • Collaborate with warehouse teams to coordinate shipments, inventory, and resource allocation effectively

Logistics Coordinator

Weee!
02.2023 - 07.2024
  • Worked with warehouse, project management, and customer service teams to enhance on-time delivery rates, improving customer satisfaction and service levels.
  • Implemented advanced routing solutions that reduced average delivery times by 15% and decreased late deliveries from 25% to 5% per day.
  • Managed over 100 daily delivery routes, ensuring optimal route selection and efficient use of resources.
  • Coordinated a fleet of over 100 vehicles, increasing utilization from 85% to 95%.
  • Achieved over 95% customer satisfaction by optimizing communication processes and addressing issues promptly.
  • Leveraged KPIs and real-time data for decision-making, enabling continuous operational improvements.

Delivery Operation Specialist

RICEPO
11.2021 - 01.2023
  • Monitored key performance metrics, including on-time rates, ETA, and shift fulfillment, to improve overall delivery efficiency and reliability.
  • Conducted order volume forecasting and data analysis to maintain consistent delivery performance while controlling costs.
  • Coordinated cross-functional data reporting, providing stakeholders with accurate performance insights to support decision-making.

Education

Bachelor of Science - Operations And Supply Chain Management

San Jose State University
San Jose, CA
03-2028

Associate of Arts - Business Administration

De Anza College
Cupertino, CA
03-2025

Skills

  • Process optimization
  • Data analysis
  • Strategic planning
  • Team leadership
  • Problem solving
  • Cross-functional collaboration
  • Adaptability
  • Time management
  • Warehouse management
  • Inventory control
  • Operations management
  • Process improvement

Timeline

Warehouse Logistics Supervisor

Yanwen Express
03.2025 - Current

Logistics Temp Supervisor

Weee!
08.2024 - 10.2024

Logistics Coordinator

Weee!
02.2023 - 07.2024

Delivery Operation Specialist

RICEPO
11.2021 - 01.2023

Bachelor of Science - Operations And Supply Chain Management

San Jose State University

Associate of Arts - Business Administration

De Anza College

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