Junior Dernier
Omaha,NE
Summary
Enthusiastic, and eager to contribute to team success through hard work. Attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Operation Center Technician
First National Bank Omaha
Omaha, NE
06.2023 - Current
- Troubleshoot network issues and ensure resolution for customers.
- Monitor network performance, analyze system logs, and identify potential issues.
- Perform daily backups of critical data and systems as part of an overall disaster recovery strategy.
- Develop disaster recovery plans for networks in case of outages or other disruptions.
- Maintain current knowledge of emerging technologies in the field of computer networking.
- Generate detailed reports about ongoing activities related to network operations center operations.
- Provided technical support to users in resolving application-related problems on the mainframe platform.
- Monitored system utilization levels to ensure compliance with service level agreements.
- Monitored batch processing queues to ensure timely execution of jobs.
IT Support Analyst
Methodist Health Systems
Omaha, NE
03.2023 - 06.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
I.T Analyst
CHI Health Center
Omaha, NE
11.2021 - 03.2023
- Scout out departments and clinics to gather information about devices and software being used
- From there we can determine if this department is in scope for Windows 10 upgrades, or if we will need to return at a later time once the software becomes supported
- Image PCs and install software to prepare devices for deployment
- Communicate with end users and department heads to schedule a time to upgrade their devices
- Backup user data from old devices and transfer it over to the new device (including printer settings)
- Re-setting up peripherals such as document scanners, credit card readers, bar code readers, signature pads, etc
- Recording device information and submitting it into Asset Track or CG4
- Cable management
- Understanding business and technology needs
- Designing, analyzing, and implementing efficient IT systems
- Gathering feedback from end users to continue improving systems.
Quality Assurance & IT Analyst/ Customer Service
Rentokil North America
Omaha, NE
03.2020 - 10.2021
- Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance
- Configured hardware, device, and software to set up work
- Diagnosed hardware problems and fixed faults
- Responsible for performing troubleshooting activities
- PC Assembly and Repair, software hardware Upgrades
- Removed malware, ransomware and other threats from laptop or desktop system
- Participates in customer and client listening programs to identify customer needs and expectations
- I interact with Customers to handle complaints, process orders, and provide information about the products and services.
Customer Service Representative
J and M business and associates
01.2016 - 07.2016
- Achieved and consistently exceed revenue quota through product and service promotion during routine calls
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Communicated with vendors regarding back-order availability future inventory and special orders
- Compiled customer feedback and recommended service delivery improvements to management
- Regularly exceed daily sales and product add-on quota
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Educated customers on promotions to enhance sales
- Answered customer telephone calls promptly, to avoid on-hold wait time.
Student Lab Assistant
Institution Nouvelle source
Port-au-prince, HT
09.2015 - 12.2015
- Conferred with educators to identify current classroom concerns and diversity institutional strategies
- Kept the Institution financially sound by tracking expenses and maintaining a detailed record
- Managed quality assurance program including on-site evaluation, internal audits, and customer surveys
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Computer Lab Assistant
Institution Nouvelle source
Port-au-prince, HT
09.2012 - 05.2014
- Removed and replaced malfunctioning components to correct hardware problems
- Diagnosed hardware problems and fixed faults or contracted appropriate repair service
- Handled lab equipment, and cleaned keyboards, monitors, and disk drives
- Provided instructions to all lab users on the proper use of all equipment
- Configured hardware, device, and software to set up work and stations for employees
- Supported all computer lab operators
- Explained technical information to clear terms to non-technical individuals to promote better understanding
- Removed malware, ransomware, and other threats from the laptop or desktop system
- Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
Education
Bachelor of Science - Management Information Systems
University of Nebraska At Omaha
Omaha, NE12-2023
High school diploma - Computer science and cloud computing
Tulsa community college
06.2016
Associate of Science - Computer science and programming
Metropolitan community college
Skills
- Windows
- MacOS
- Microsoft Office
- Active Directory
- Networking
- Hardware
- Software
- Customer Service
- Quality Assurance
- Sales expertise
- Report preparation
- Order fulfillment
- International sales support
- Good listening skill
- Quick learner
- Creative problem solving
- Technical support
- Data entry
- Computer proficient
- Desktop and laptop installation
- Hardware and software installation
- Virus and malware prevention
- Programming
- Desktop support
- Computer-aided support
- Knowledge in A, Network and security
- Computer system repair
- Computer tracking software
- Computer hardware troubleshooting
- Advanced computer skills
- Studying computer science
- Bilingual
- Call Center
- Customer Care
- Customer Support
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Typing
- Operating systems
- Incident Management
- Disaster Recovery
Certification
- CompTIA A+, pursuing
- CompTIA Network+, pursuing
- Business communication, April 2020 to Present, I got this Certificate from Rochester Institute of technology.
- Entrepreneurship in Emerging economy, April 2020 to Present, This business and management certificate, taught by Harvard Business School professor Tarun Khanna, takes an interdisciplinary approach to understanding and solving complex social problems.
- Contract law, April 2020 to Present, I got this verified Certification from Harvard Law online learning. Contract law is the study of legally enforceable promises, normally exchanged as part of a bargain. Contracts are the main means by which transactions are made and legal obligations are voluntarily incurred. Doctrinal topics to be discussed may include: when a contractual promise exists and which are too indefinite; offer and acceptance; consideration; whether and when contracts should be voided for reasons such as duress or nondisclosure; contractual interpretation; parol evidence; statutes of frauds; “quasi-contracts”; and remedies
- IBM Mainframe Systems Operator
Languages
English
Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Network Operation Center Technician
First National Bank Omaha
06.2023 - Current
IT Support Analyst
Methodist Health Systems
03.2023 - 06.2023
I.T Analyst
CHI Health Center
11.2021 - 03.2023
Quality Assurance & IT Analyst/ Customer Service
Rentokil North America
03.2020 - 10.2021
Customer Service Representative
J and M business and associates
01.2016 - 07.2016
Student Lab Assistant
Institution Nouvelle source
09.2015 - 12.2015
Computer Lab Assistant
Institution Nouvelle source
09.2012 - 05.2014
Bachelor of Science - Management Information Systems
University of Nebraska At Omaha
High school diploma - Computer science and cloud computing
Tulsa community college
Associate of Science - Computer science and programming
Metropolitan community college