Summary
Overview
Work History
Education
Skills
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Timeline
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Junior Hernandez

Yonkers,United States

Summary

Aspiring to leverage my award-winning academic background and proven business skills to contribute to a dynamic organization. Seeking opportunities where I can apply my excellence in business studies, leadership experience, and innovative mindset to drive growth and success. Eager to collaborate with a team to achieve strategic goals and make a meaningful impact on business outcomes.

Overview

2
2
years of professional experience

Work History

Supervisor

Macy's Inc
04.2023 - 01.2024
  • Sales Growth: Increased quarterly sales by 25% through customer-centric training, personalized service, and effective promotional campaigns
  • Inventory Management: Reduced stock discrepancies by 40% with new tracking system, saving $15,000 annually in excess inventory
  • Team Leadership: Led a team of 10 associates, improving retention by 15% and reducing onboarding time by through effective training programs
  • Customer Experience: Implemented follow-up system for post-purchase communication, leading to an increase in repeat business and a 15% boost in loyalty program sales
  • Sales Performance: Exceeded quarterly sales targets by 20% through strong customer relationships and effective upselling techniques
  • Clienteling: Maintained a personal portfolio of over 100 high-value clients, leading to a 30% increase in repeat business
  • Customer Service: Achieved a customer satisfaction rating of 95% by providing personalized service and resolving customer issues promptly


Fine Jewelry Sales Associate

Macy's Inc.
01.2022 - 04.2023
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Managed custom orders by liaising with designers and manufacturers to ensure accuracy in design specifications and timely delivery for clients.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Successfully retained at-risk clients by addressing concerns proactively and demonstrating genuine commitment toward meeting their needs satisfactorily.
  • Conducted regular appraisals for insurance purposes, accurately assessing the value of various fine jewelry items.

Education

Bachelor of Arts - Economics And Mathematics

Lehman College
Bronx, NY
05-2026

Associates - Business Administration- Managment

BCC
04.2024

Skills

  • Customer Experience Design
  • Operational Efficiency
  • Brand Representation
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
  • Inventory Optimization
  • Innovation and Adaptability
  • Team Development

Timeline

Supervisor

Macy's Inc
04.2023 - 01.2024

Fine Jewelry Sales Associate

Macy's Inc.
01.2022 - 04.2023

Bachelor of Arts - Economics And Mathematics

Lehman College

Associates - Business Administration- Managment

BCC

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