Junior Reyna
West Jordan,UT
Summary
Customer-focused professional with a solid background in sales and service within retail and hospitality. Enhanced customer satisfaction and loyalty through effective upselling and service delivery. Bilingual in English and Spanish, with strong cash handling skills and a commitment to continuous improvement.
Overview
9
9
years of professional experience
Work History
Busser
The Cheesecake Factory
Murray, Utah
01.2025 - Current
- Provided quick and efficient clearing of tables between courses.
- Cleared tables promptly to maintain a clean dining environment.
- Assisted servers by delivering items and refilling drinks efficiently.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Organized and restocked supplies in the dining area and service stations.
- Stocked ice buckets, water pitchers, and wine glasses.
- Supported team members during busy shifts to enhance workflow.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Joe’s Farm Grill
12.2023 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising the team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Answered customers' questions, recommended items, and recorded order information.
Server
The Original Pancake House - Sandy
08.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Stocker
Walmart
06.2023 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Sales Associate
Vans
10.2021 - 02.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Server
Su Casa Mexican Restaurant
04.2017 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Cultivated warm relationships with regular customers.
Host
Su Casa Mexican Restaurant
04.2017 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
Sales Associate
Zumiez
06.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
McDonald's
02.2017 - 03.2017
- Greeted customers and promptly addressed their needs to enhance shopping experience.
- Welcomed customers and identified their needs to provide tailored assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to facilitate smoother transactions.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Copper Hills High School
West Jordan, UTSkills
- Cash handling
- Exceptional customer service
- Guest engagement
- Bilingual (English & Spanish)
- Adaptable to pace
- Continuous improvement mindset
- Strong work ethic
Timeline
Busser
The Cheesecake Factory
01.2025 - Current
Server
Joe’s Farm Grill
12.2023 - 09.2024
Server
The Original Pancake House - Sandy
08.2023 - 10.2023
Stocker
Walmart
06.2023 - 08.2023
Sales Associate
Vans
10.2021 - 02.2023
Sales Associate
Zumiez
06.2018 - 09.2018
Server
Su Casa Mexican Restaurant
04.2017 - 01.2022
Host
Su Casa Mexican Restaurant
04.2017 - 01.2022
Cashier
McDonald's
02.2017 - 03.2017
Copper Hills High School