Jovani Morales
Peoria,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Busser
Cold Beers And Cheeseburgers
Peoria, AZ
02.2024 - Current
- Inspected dining room furniture for cleanliness prior to seating guests.
- Organized storage areas for clean dishes and stocked linens.
- Bussed and reset tables in an orderly fashion.
- Greeted customers and answered questions about menu items.
- Delivered food orders to tables in a timely manner according to company standards.
- Took initiative to help others whenever necessary.
- Provided assistance to other bussers or waitstaff when needed.
- Communicated with kitchen staff regarding any special requests from customers.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Maintained a friendly attitude towards customers at all times.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Maintained cleanliness of restaurant dining area throughout shift.
Customer Service Representative
Advanced Call Center Technologies LLC
San Luis, AZ
09.2022 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Jack in the Box
San Luis, AZ
03.2022 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Carl's Jr
San Luis, AZ
08.2021 - 03.2022
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Performed daily opening and closing procedures for the register area.
Education
GED -
Glendale High School
Glendale, AZ07-2021
Skills
- Cleanliness Maintenance
- Quality Assurance
- Food Running
- Hazardous chemical handling
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Cash Handling
- Drawer balancing
- Cash Register Operation
- Customer Assistance
- Customer satisfaction measurement
- Paperwork Processing
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
- Consultative Sales
- Technical Support
- Professional telephone demeanor
Timeline
Busser
Cold Beers And Cheeseburgers
02.2024 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
09.2022 - 10.2023
Cashier
Jack in the Box
03.2022 - 09.2022
Cashier
Carl's Jr
08.2021 - 03.2022
GED -
Glendale High School