Junior Rodriguez
Tampa
Summary
Proven ability to enhance customer experience and ensure policy compliance, demonstrated during tenure at Busch Gardens Tampa Bay. Skilled in operation control and bilingual communication, I excel in environments requiring attention to detail and superior service. Achieved significant improvements in guest satisfaction and safety protocols.
Overview
2
2
years of professional experience
Work History
Ride Operator
Busch Gardens Tampa Bay
04.2023 - 12.2023
- Operated control panels for ride systems and monitored audio and visual equipment.
- Ensured safety of guests by enforcing ride and park policies.
- Inspected ride vehicles and equipment before opening it to the public.
- Greeted customers upon arrival at the entrance gates.
- Organized displays according to company standards and specifications.
- Provided feedback from customers regarding product selection, display, and pricing.
Cashier
Papa John's Pizza
12.2022 - 04.2023
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Mel's Hotdog Diner
02.2022 - 08.2022
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Education
High School Diploma -
Paul R. Wharton High School
Tampa, FL05-2025
Skills
- Operation and control
- Code inspections
- Policy compliance
- Communication
- Negotiation
- Customer Service
- Product Knowledge
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Education and Training
true,other
Timeline
Ride Operator
Busch Gardens Tampa Bay
04.2023 - 12.2023
Cashier
Papa John's Pizza
12.2022 - 04.2023
Cashier
Mel's Hotdog Diner
02.2022 - 08.2022
High School Diploma -
Paul R. Wharton High School
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