Junior Tshilumba
Atlanta,GA
Summary
Bilingual customer service representative skilled in language translation and effective communication. Dedicated to enhancing customer relationships and resolving issues to drive satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Interpreter/Bilingual Customer Service Representative
Hormel Foods Corp
Tucker, Georgia
05.2022 - 10.2025
- Facilitated clear communication between diverse groups during food production meetings.
- Translated customer feedback into actionable insights for product improvement discussions.
- Enhanced team engagement through effective communication strategies in multicultural settings.
- Translated written texts from one language to another accurately and efficiently.
QA Inspector
Flextronics
Buffalo, Illinois
05.2019 - 08.2021
- Conducted inspections on electronic components for quality assurance.
- Identified defects and non-conformance in products during production.
- Collaborated with production teams to resolve quality issues.
- Documented inspection results and maintained accurate records.
Customer Service Representative/Interpreter
dongyue hotel
guangzhou, guangdong
02.2015 - 08.2017
- Assisted guests with reservations and check-ins at the hotel front desk.
- Resolved guest complaints effectively to ensure satisfaction during their stay.
- Provided detailed information about hotel services and local attractions to guests.
- Processed payments and managed billing inquiries at the hotel's reception area.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - International Business
Guangdong Polytechnic Normal University
China Skills
- Language translation
- Cultural awareness
- Technical documentation
- Quality assurance
- Data analysis
- Customer relationship management
Languages
Chinese (Mandarin)
Full Professional
English
Full Professional
French
Full Professional
Lingala
Full Professional
Certification
Community Health Worker Certification, Emory School of Nursing
Timeline
Interpreter/Bilingual Customer Service Representative
Hormel Foods Corp
05.2022 - 10.2025
QA Inspector
Flextronics
05.2019 - 08.2021
Customer Service Representative/Interpreter
dongyue hotel
02.2015 - 08.2017
Some College (No Degree) - International Business
Guangdong Polytechnic Normal University