Junious Mclean
Waldorf,MD
Summary
Mid-level manager with proven success in call center management, client service/retention, training, and audit compliance. A seasoned professional with a strong track record and extensive background in all facets of call center enterprise operations. Strong negotiation, leadership and supervisory skills. A well-respected manager who can garner the support from the most diverse of teams. Exceptional leadership abilities with the demonstrated capacity to build, train, motivate and mentor highly productive cross-functional teams. Excellent communication, organizational and follow up skills.
Overview
22
22
years of professional experience
Work History
Debt Management Counselor
Andrew's Federal Credit Union
Suitland , Maryland
04.2018 - 04.2025
- Provided financial counseling to clients facing debt challenges.
- Developed personalized debt management plans for diverse client needs.
- Educated clients on budgeting and financial literacy principles.
- Trained new counselors on best practices in debt management.
- Participated in professional development activities such as webinars or workshops related to debt management topics.
- Negotiated with creditors on behalf of clients to reduce interest rates or waive late fees.
- Analyzed credit reports for accuracy and developed dispute letters if needed.
Legal Assistant/Debt Collector
Law offices of Schrier , Tolin & Wagman LLC
Rockville , MD
02.2014 - 04.2018
- Represent client's interest to consumer and negotiate amicable resolution
- Network with clients to determine needs and expectations
- Draft simple account settlement and documents
- Accurately notate accounts according to calls to and from consumers
- Review legal files to determine address and contact history
- Skip trace individuals for location and contact information
- Enter cost for client remittance
Legal assistant / Debt Collector
Law Offices of Fulton Friedman & Gullace LLP
01.2010 - 01.2014
- Implemented continuous learning process through benchmarking data/best practices with industry leaders in order to meet the business objectives
- Analyzed business processes within the call center and utilized change leadership improvement methods to produce improvements that resulted in quantifiable business returns for the organization
- Conducted numerous work shops for up to ten attendees with excellent results
- Negotiated settlement on accounts while staying within corporate guidelines
- Maintained the integrity of the company policies and procedures to adhere to the Fair Debt Collections Practice Act
- Review correspondences as a follow up on judgment liens
- Request and prepare wage and bank garnishments and liens on uncollected debts
- Perform skip tracing to verify place of employment, real property and bank accounts.
- Compose post judgment letters to defendants and garnishees in order to initiate contacts and negotiate settlements.
- Initiate and take proper actions when promise to pay break.
- Review and forward files to the proper party to reset for affidavit of judgment.
Assistant Store Manager / Lead Sales Associate
JM WIRELESS (Verizon Retail location)
01.2008 - 01.2010
- Was responsible for inventory and daily store operations
- Create design and organize promotions for single location within the Verizon Wireless Corporate guidelines
- Training and development of all new hires to meet or exceed production goals
- Costumer support as well as solicit new business and personal accounts
- Maintained professional and technological knowledge of innovative technology and recommend change in products and services to meet the consumers needs
Paralegal
Law Offices of Wolpoff & Abramson
01.2003 - 01.2009
- Assist attorneys in preparing correspondences for lack of prosecution and send initial demand letters.
- Review correspondences as a follow up on judgment liens
- Request wage and bank garnishments and liens on uncollected debts
- Perform skip tracing to verify place of employment, real property and bank accounts.
- Compose post judgment letters to defendants and garnishees in order to initiate contacts and negotiate settlements.
- Proactively worked with senior leadership to manage medical accounts
- Initiate and take proper actions when promise to pay break.
- Review and forward files to the proper party to reset for affidavit of judgment.
- Investigate case history with help of company system and recommend appropriate course of action
- Review and facilitate verification of interrogatories as part of legal collection efforts
Education
American Express Training and Development Certificate -
01.2014
General Studies -
Mid South Community College
01.2012
GED -
Memphis Board of Education
Memphis, TN01.1994
Paralegal Debt Collection & Compliance Certificate -
Wolpoff & Abramson
FDCPA Training Course -
Skills
- Proficient in Microsoft Office
- Skilled in NXVIEW
- Skilled in JST
- Skilled in TLO
- Skilled in Chatter
- Skilled in NCAN
- Skilled in LexisNexis
- Skilled in CLS legal collection software
References
Available upon request
Timeline
Debt Management Counselor
Andrew's Federal Credit Union
04.2018 - 04.2025
Legal Assistant/Debt Collector
Law offices of Schrier , Tolin & Wagman LLC
02.2014 - 04.2018
Legal assistant / Debt Collector
Law Offices of Fulton Friedman & Gullace LLP
01.2010 - 01.2014
Assistant Store Manager / Lead Sales Associate
JM WIRELESS (Verizon Retail location)
01.2008 - 01.2010
Paralegal
Law Offices of Wolpoff & Abramson
01.2003 - 01.2009
American Express Training and Development Certificate -
General Studies -
Mid South Community College
GED -
Memphis Board of Education
Paralegal Debt Collection & Compliance Certificate -
Wolpoff & Abramson