Jesus Hernandez
Ft Wayne,IN
Summary
Detail-oriented professional with experience in debt collection and shipping management. Known for strong negotiation and teamwork skills, enhancing operational efficiency and client relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Debt Collector
Total Recovery Services
Fort Wayne, IN
04.2023 - Current
- Managed collections through effective communication with clients to resolve outstanding debts.
- Negotiated payment plans tailored to client circumstances, enhancing recovery rates.
- Utilized collection software to track accounts and streamline follow-up processes.
- Maintained accurate records of interactions and payments for compliance purposes.
- Pursued self-education utilizing provided materials.
- Achieved certification as a debt collector through successful examination completion.
- Processed customer payments efficiently and accurately.
Shipping Manager
Lippert Components
Fort Wayne, IN
03.2015 - 04.2023
- Managed shipping schedules to optimize delivery timelines and reduce delays.
- Coordinated with suppliers and carriers to ensure timely dispatch of goods.
- Oversaw inventory management processes to maintain accurate stock levels.
- Trained new team members on shipping protocols and safety procedures.
- Implemented process improvements that enhanced efficiency in shipping operations.
- Analyzed shipment data to identify trends and improve operational performance.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
Education
High School Diploma -
South Side High School
Fort Wayne, IN06-2010
Skills
- Patience and persistence
- Goal-oriented mindset
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation skills
- Works well independently
- Lead follow up
- Client-oriented
- Sales closing
- Proficient in Microsoft office
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Debt Collector
Total Recovery Services
04.2023 - Current
Shipping Manager
Lippert Components
03.2015 - 04.2023
High School Diploma -
South Side High School