Juniper Raupp
Columbus,OH
Summary
Technology and customer support specialist with over five years of experience in repair and support.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Fast-Fix Jewelry and Watch Repair
Fast-Fix
12.2023 - 03.2025
- Coordinated repair processes between customers and technicians to ensure timely resolution of service requests.
- Streamlined communication channels, enhancing collaboration between repair teams and customer service representatives.
- Managed customer inquiries regarding repair status, providing accurate updates and fostering positive relationships.
Repair Liaison
Jared's The Galleria of Jewelry
01.2022 - 01.2023
- Inspection and repair of fine jewelry, management of store inventory and layout, design of custom pieces via 3D printing technology.
Certified Samsung and Apple product repair
Assurant
01.2021 - 01.2022
- Processing customers' insurance claims, and management of inventory.
Repair Technician
Fixology
01.2021 - 01.2022
- Conducting diagnostics and repair recommendations, performing on-site replacement and repair of defective equipment.
Jewelry Sales Associate
Macy's
01.2020 - 01.2021
- Management of store inventory and layout, product marketing and promotion, optimizing customer experience, processing transactions and performing regular cash audits.
Education
Bachelors of Fine Arts - Three Dimensional Studies
Bowling Green University
01.2019
Skills
- Laser Welding
- Microsoft Office Suite POS
- Watch Repair
- Cell Phone Repair
- Sales Customer Service
- DCA Certified
- Jewelry inspection repair
- Counter Sketch
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
Timeline
Fast-Fix Jewelry and Watch Repair
Fast-Fix
12.2023 - 03.2025
Repair Liaison
Jared's The Galleria of Jewelry
01.2022 - 01.2023
Certified Samsung and Apple product repair
Assurant
01.2021 - 01.2022
Repair Technician
Fixology
01.2021 - 01.2022
Jewelry Sales Associate
Macy's
01.2020 - 01.2021
Bachelors of Fine Arts - Three Dimensional Studies
Bowling Green University