Junkai Qi
Minneapolis,Minnesota
Overview
3
3
years of professional experience
Work History
USPS - Customer Service Associate
05.2022 - 05.2023
- Assisted customers with mailing transactions, such as package shipping, mail tracking, and stamp sales
- Utilized knowledge from a Business Analysis with Excel course and online resources to improve and perfect the stamps inventory tracking system
- Integrated daily sales data into the system, adding a verification column for stamps inventory, which significantly reduced errors associated with manual data entry and allowed for immediate detection of discrepancies
- Implemented a proactive self-check system to prevent issues of ambiguous responsibility arising from the continuation of stamp sales the following day
Xinhaya Kangaroo Trading Company Ltd. - Sales Associate
03.2020 - 08.2021
- Initiated and led the development of a new product line based on customer demand, introducing a specialized water product for tea brewing alongside the existing lines of wine and tea
- Successfully established this new product as the company’s third stable revenue stream, which accounted for 13% of total sales by the end of 2021 and continued to show robust sales growth thereafter
- Participated in managing and analyzing sales data, identifying trends and areas for improvement, which led to targeted strategies that enhanced customer engagement and sales performance
Education
Bachelor of Science in Economics -
University of Minnesota Twin-Cities
01.2025
Skills
- Python
- R
- advanced Excel
- Data analysis
- Statistical analysis
Timeline
USPS - Customer Service Associate
05.2022 - 05.2023
Xinhaya Kangaroo Trading Company Ltd. - Sales Associate
03.2020 - 08.2021
Bachelor of Science in Economics -
University of Minnesota Twin-Cities