Junnior Izquierdo Aparicio
Hartford,CT
Summary
Organized and motivated employee, with a year of experience on installs and half a year on commercial. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen and Costumer Service
McDonald's
Hartford, CT
03.2020 - 02.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
Pantry Worker
The Capital Grille
Hartford, Connecticut
02.2022 - 08.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Distributed food to waiters and waitresses to serve customers.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
HVAC Apprentice
Hart Mechanical
Glastonbury, CT
08.2022 - 02.2023
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Transported items and tools from truck to work locations.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Moved and held materials for senior professionals to complete work.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Worked closely with mentors to understand project objectives.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Helped operators align, move and adjust equipment and materials.
- Moved construction materials by hand or various transport methods.
HVAC Apprentice
SM Mechanical
Glastonbury, CT
02.2023 - Current
- Test pipes, lines, components, and connections for leaks.
- Install or repair air purification systems, such as specialized filters or ultraviolet (UV) light purification systems.
- Cut or drill holes in floors, walls, or roof to install equipment, using power saws or drills.
- Install dehumidifiers or related equipment for spaces that require cool, dry air to operate efficiently, such as computer rooms.
- Mount compressor, condenser, and other components in specified locations on frames, using hand tools and acetylene welding equipment.
- Measure, cut, thread, or bend pipe or tubing, using pipe fitter's tools.
- Comply with all applicable standards, policies, or procedures, such as safety procedures or the maintenance of a clean work area.
- Connect heating or air conditioning equipment to fuel, water, or refrigerant source to form complete circuit.
- Recommend, develop, or perform preventive or general maintenance procedures, such as cleaning, power-washing, or vacuuming equipment, oiling parts, or changing filters.
- Repair or replace defective equipment, components, or wiring.
- Install, connect, or adjust thermostats, humidistats, or timers.
- Braze or solder parts to repair defective joints and leaks.
Education
Diploma -
Lincoln Technical Institute - New Britain
New Britain, CT08.2022
High School Diploma -
University High School Of Science And Engineering
Hartford, CT05.2019
Skills
- Basic Refrigeration Systems
- BTU Calculations
- Technical math
- Bilingual (spanish/English)
- Calculations and Measurements
- Customer Service
- Work Site Organization
- Honest and Ethical
- Hand and Power Tools
- Safety Understanding
- Reliable & Trustworthy
Certification
- OSHA 30
- EPA 608 Universal
- Ladder Safety
Timeline
HVAC Apprentice
SM Mechanical
02.2023 - Current
HVAC Apprentice
Hart Mechanical
08.2022 - 02.2023
Pantry Worker
The Capital Grille
02.2022 - 08.2022
Kitchen and Costumer Service
McDonald's
03.2020 - 02.2022
Diploma -
Lincoln Technical Institute - New Britain
High School Diploma -
University High School Of Science And Engineering
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Wyatt AndersonWyatt Anderson
Sales Representative at Vector Marketing CompanySales Representative at Vector Marketing Company