JUNO JAMES

• Deliver teaching excellence at graduate level to students undertaking programmes of study within the MES College of Hospitality and Tourism with expertise in one or more of the following areas of Tourism:

a. Tourism Operations

b. Travel Documentation

c. Travel Management

d. Ticketing

• Built strong rapport with students through class discussions and academic advisement.
• Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.

• Air ticketing and all travel related services, Well versed in booking tickets and packages through airlines booking portals and internal b2b Systems, knowledge of GDS-Galileo, Appreciated for superior customer service.
• Built strong relationships with clients through exceptional communication and personalized service.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

• Built strong rapport with students through class discussions and academic advisement.
• Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
• Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.

• Delivering Lecture’s to groups of students and using advanced teaching techniques to inspire and motivate them for higher level qualifications and then employment.