Junta Koshimizu
Palo Alto,CA
Summary
IT Support Engineer at Varian Medical Systems specializing in technical support and software troubleshooting for global clients, particularly in the Japanese market. Combines technical skills with cross-cultural communication to deliver efficient, client-focused solutions. Holds a Bachelor’s degree from Linfield University and a Master’s degree from Waseda University, with international study experiences enhancing adaptability in diverse environments.
Overview
15
15
years of professional experience
Work History
Desk System Specialist
Varian (A Siemens Healthineers Company)
Palo Alto, CA
11.2019 - Current
- Provided technical support to global users in Japanese and English.
- Troubleshoot software, email, calendar, VPN, Active Directory, and Office 365 issues.
- Configured software and delivered level 1 support, escalating complex issues to relevant departments.
- Delivered remote assistance via Service Now, chat, phone, and email while managing incident tickets.
- Collaborated with international IT teams to implement enhancements and escalate critical incidents.
- Maintained thorough documentation of support incidents and updated knowledge base.
- Achieved high performance over 11 years at Varian Medical Systems.
- Ensured timely resolution of user requests and issues through effective communication.
Technical Support Engineer
Mphasis
Palo Alto, CA
03.2014 - 11.2019
- Delivered Tier 1 and Tier 2 support for enterprise users via ServiceNow, phone, and email.
- Diagnosed and resolved issues related to operating systems, network connectivity, VPNs, and application access.
- Maintained thorough documentation of support incidents and updated knowledge base.
- Provided training on software and system best practices to end-users.
- Served Varian employees globally, focusing on English and Japanese speaking users.
Sales
Takisawa Inc (a Nidec Company)
Schaumburg, IL
03.2013 - 12.2013
- Executed translation of surveys and documents from Japanese to English, ensuring accuracy and clarity.
- Coordinated procurement of parts from Japanese and US markets, enhancing supply chain efficiency.
- Delivered sales and customer support to clients in Japan, theUS, Canada, Mexico, and Brazil.
- Cultivated strong client relationships, achieving high levels of customer satisfaction.
- Represented thecompany at Westec 2013 in Los Angeles, collaborating with Yamazen to showcase offerings.
Research Assistant
Waseda University
Tokyo, Japan
02.2010 - 03.2013
- Conducted comprehensive market research on theautomotive and parts industries across seven countries, delivering detailed insights and analysis.
- Translated documents between English and Japanese to ensure accurate, culturally relevant communication.
- Authored professional business letters and reports, showcasing strong written communication and professionalism.
- Gathered and analyzed bilingual resources to support research initiatives for academic publications and presentations.
Education
Master of Arts - International Relations
Waseda Univeristy
Tokyo, JapanBachelor of Arts - History
Linfield University
McMinnville, ORTimeline
Desk System Specialist
Varian (A Siemens Healthineers Company)
11.2019 - Current
Technical Support Engineer
Mphasis
03.2014 - 11.2019
Sales
Takisawa Inc (a Nidec Company)
03.2013 - 12.2013
Research Assistant
Waseda University
02.2010 - 03.2013
Master of Arts - International Relations
Waseda Univeristy
Bachelor of Arts - History
Linfield University
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