Juan Rivera Negron
7241 E 22nd Ave, Anchorae,AK
Summary
Collaborative Supervisor with record of success leading team efforts, recognizing revenue-driving opportunities and building professional relationships. Effective at managing attainment of big picture business goals. Detail-oriented and efficient, with strengths in both project and time management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Installation in Charge/Project Manager
AT&T Alascom
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Laid out materials and system components to prepare for installation.
Construction Team Leader
Army National Guard AK
05.2015 - Current
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Maintained zero site accidents and lost work days for 5 years.
- Arranged beneficial deals with suppliers for materials to stay within budget limitations.
- Reworked positions and workflow based on individual abilities and production targets.
- Evaluated incoming materials for quality and amounts ordered.
- Checked equipment to determine if maintenance was required.
- Planned operations to meet established schedules.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
- Evaluated employee performance and coached and trained to improve weak areas.
- Performed annual and monthly evaluations and reviews .
Installer
AT&T
11.2019 - 09.2022
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Installed data and telephone cable lines between outside underground or pole lines in commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for commercial customers.
- Repaired and updated equipment to conform to company-wide standards.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Provided training on use, troubleshooting and calibration of equipment.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Conferred with customers to determine nature of problems and to explain repairs.
Business Technician
GCI Inc.
09.2016 - 11.2019
- Verify data integrity and accuracy
- Implement marketing strategies, which resulted in 12% growth of customer base
- Complete new connects, reconnects, disconnects and service changes for residential and commercial customers
- Perform troubleshooting of systems with techniques such as speed and ping tests
- Test cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Advocate for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- Propose technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Test fiber optic cables and documented results
- Install,configure, aligned and balanced new equipment
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Order Processor
GCI
09.2014 - 09.2016
- Consistently provided professional, friendly and engaging service.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Asked open-ended questions to assess customer needs.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Made appointments for customers with faulty telecommunications services and equipment.
Installation and Maintenance Specialist
US Army
01.2010 - 11.2014
- Worked collaboratively with team members, implementation consultants, and resources across the company to achieve desired results.
- Performed equipment preventative maintenance and diagnostics regularly Installed software and operating systems on company computers.
- Set up and configured hardware and software on company equipment.
- Trained both internal and off-site users in repairing and resolving recurring issues.
- In charge of fiber optic team and planning for fiber optics run and other installation
- In charge of monitoring the network and troubleshooting CISCO equipment.
- Generated monthly performance sheet for people working for me to improve the production for our company.
Education
High School Diploma - June 2009
New Era Education School
Toa Baja, Puerto RicoBachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ07-2026
Diploma - Communications
Cable Systems Installer-Maintainer 621-25L10
Ft Gordon, GA2011
Skills
- Technical support experience
- Understanding of client business requirement
- Conflict Resolution
- Logistics
- Scheduling
- Staff Management
- Project Management
- Leadership
- Inventory oversight
- Quality assurance
- Software and equipment diagnostics and maintenance
- Single mode optical transport of RF, audio/video, data and digital video
- Fluent on english and Spanish
- Fiber optic installation, troubleshooting and testing coax cable installation
- AC/DC Control circuitry
- Installation and troubleshooting of mini-coax, CATV coax, balanced audio and CATV Ethernet
Certification
Oracle Database 11G: Firewalls, Connect, SQL Security
Network and Systems Security Mechanisms
Creating Secure Networks & Performing Security Assessment
Network Protocols, Attacks and Defenses
Securing Applications, Virtualized Environment
Control Fundamentals and Security Threats
Authentication, Biometrics & Security Controls
Securing the Envirornment
TATS Asphault and Concrete Equipment Operator
BMOM Operator
Accident Avoidance Course for Army Motor Vehicles, Internet customer service training
Timeline
Installation in Charge/Project Manager
AT&T Alascom
09.2022 - Current
Installer
AT&T
11.2019 - 09.2022
Business Technician
GCI Inc.
09.2016 - 11.2019
Construction Team Leader
Army National Guard AK
05.2015 - Current
Order Processor
GCI
09.2014 - 09.2016
Installation and Maintenance Specialist
US Army
01.2010 - 11.2014
Diploma - Communications
Cable Systems Installer-Maintainer 621-25L10
High School Diploma - June 2009
New Era Education School
Bachelor of Science - Business Administration And Management
University of Phoenix
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