Juan Rivera Negron
Army National Guard AK
7241 E 22nd Ave, Anchorae,AK
15
years of professional experience
1
Certification
Collaborative Supervisor with record of success leading team efforts, recognizing revenue-driving opportunities and building professional relationships. Effective at managing attainment of big picture business goals. Detail-oriented and efficient, with strengths in both project and time management.
Work History
Installation in Charge/Project Manager
4 Years 1 Month- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Laid out materials and system components to prepare for installation.
Construction Team Leader
11 Years 5 Months- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Maintained zero site accidents and lost work days for 5 years.
- Arranged beneficial deals with suppliers for materials to stay within budget limitations.
- Reworked positions and workflow based on individual abilities and production targets.
- Evaluated incoming materials for quality and amounts ordered.
- Checked equipment to determine if maintenance was required.
- Planned operations to meet established schedules.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
- Evaluated employee performance and coached and trained to improve weak areas.
- Performed annual and monthly evaluations and reviews .
Installer
2 Years 10 Months- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Installed data and telephone cable lines between outside underground or pole lines in commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for commercial customers.
- Repaired and updated equipment to conform to company-wide standards.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Provided training on use, troubleshooting and calibration of equipment.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Conferred with customers to determine nature of problems and to explain repairs.
Business Technician
3 Years 2 Months- Verify data integrity and accuracy
- Implement marketing strategies, which resulted in 12% growth of customer base
- Complete new connects, reconnects, disconnects and service changes for residential and commercial customers
- Perform troubleshooting of systems with techniques such as speed and ping tests
- Test cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Advocate for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- Propose technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Test fiber optic cables and documented results
- Install,configure, aligned and balanced new equipment
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Order Processor
2 Years- Consistently provided professional, friendly and engaging service.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Asked open-ended questions to assess customer needs.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Made appointments for customers with faulty telecommunications services and equipment.
Installation and Maintenance Specialist
4 Years 10 Months- Worked collaboratively with team members, implementation consultants, and resources across the company to achieve desired results.
- Performed equipment preventative maintenance and diagnostics regularly Installed software and operating systems on company computers.
- Set up and configured hardware and software on company equipment.
- Trained both internal and off-site users in repairing and resolving recurring issues.
- In charge of fiber optic team and planning for fiber optics run and other installation
- In charge of monitoring the network and troubleshooting CISCO equipment.
- Generated monthly performance sheet for people working for me to improve the production for our company.
Education
High School Diploma - June 2009
Bachelor of Science - Business Administration And Management
Diploma - Communications
- Coursework in fiber optics, coax, CATV and CATVE
- Security clearance
Skills
Technical support experience
Understanding of client business requirement
Conflict Resolution
Logistics
Scheduling
Staff Management
Project Management
Leadership
Inventory oversight
Quality assurance
Software and equipment diagnostics and maintenance
Single mode optical transport of RF
audio/video
data and digital video
Fluent on english and Spanish
Fiber optic installation
troubleshooting and testing coax cable installation
AC/DC Control circuitry
Installation and troubleshooting of mini-coax
CATV coax
balanced audio and CATV Ethernet
Certification
Oracle Database 11G: Firewalls, Connect, SQL Security
Network and Systems Security Mechanisms
Creating Secure Networks & Performing Security Assessment
Network Protocols, Attacks and Defenses
Securing Applications, Virtualized Environment
Control Fundamentals and Security Threats
Authentication, Biometrics & Security Controls
Securing the Envirornment
TATS Asphault and Concrete Equipment Operator
BMOM Operator
Accident Avoidance Course for Army Motor Vehicles, Internet customer service training
Timeline
Installation in Charge/Project Manager
AT&T Alascom
09.2022 - CurrentRead More
Installer
AT&T
11.2019 - 09.2022Read More
Business Technician
GCI Inc.
09.2016 - 11.2019Read More
Construction Team Leader
Army National Guard AK
05.2015 - CurrentRead More
Order Processor
GCI
09.2014 - 09.2016Read More
Installation and Maintenance Specialist
US Army
01.2010 - 11.2014Read More
Cable Systems Installer-Maintainer 621-25L10
Diploma from Communications
Read More
New Era Education School
High School Diploma from June 2009
Read More
University of Phoenix
Bachelor of Science from Business Administration And Management
Read More