JUREICA HENDERSON

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• Assisted in the successful completion of projects in connection with the integration of First Republic Bank by coordinating tasks, monitoring progress, and maintaining documentation.
• Developed and maintained project documentation for reliable records.
• Supported senior managers and department leaders by completing projects and problem resolution under tight schedule demands.
• Generated weekly status reports for progress tracking.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

• Managed backlog prioritization of 32 data panels (2,700 data fields), ensuring alignment with stakeholder expectations to integrate data.
• Collaborated with engineering teams on technical feasibility, resulting in realistic scope for projects.
• Developed comprehensive roadmaps and sprint planning outlining the product vision, goals, and milestones for successful execution.
• Proactively identified risks associated with project deliverables and entitlements, implementing mitigation strategies when necessary.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.

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• Implemented robust metric reporting and detailed communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of organization.
• Facilitated change management initiatives by collaborating with stakeholders to understand business needs and aligning project objectives accordingly.
• Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
• Leveraged strong organizational skills to manage a more efficient work environment for team members to create, update, maintain accurate records through Jira, SharePoint, MyPM to maintain document compliance.

• Enhanced line of business partners' satisfaction and established high performing team by resolving issues within the 2 hours established timeframes, maintaining open lines of communication, and ensuring high-quality service delivery to users of source of record system for KYC.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Established risk mitigation strategies and business resiliency plans to safeguard against potential operational challenges or disruptions.
• Created and maintained a business resiliency plan for immediate KYC database and Testing teams. Selected by senior Managing Director to maintained the Commercial Bank business resiliency plan for their entire organization. Organized and conducted quarterly call tree initiatives to ensure employees could be reached in case of disruption in business (i.e. natural disasters.).
• Enacted the business resiliency plan through corporate business resiliency team after a natural disaster impacted several cities/states by ensuring employees were safe and business availability.

• .Cross trained employees to maximize team agility and performance of 10 service processes while maintaining quality control on documentation and servicing.
• Implemented effective monitoring procedures to track case progress and promptly address any issues that arose during the process.
• Contributed to the firm''s overall success by consistently meeting or exceeding performance goals for case management efficiency and Chase satisfaction. Provided reporting and tracking for management and attorneys.
• Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and ensuring accurate preparation of court documents and timely submission.

• Managed and Fostered a positive work environment team of 14 specialists to expedite the processing of foreclosures, resulting in reduced backlog and improved management satisfaction.
• Collaborated with legal counsel to ensure proper handling of complex foreclosures, protecting both company interests and borrower rights.
• Updated mortgage and foreclosure databases, verified complete and accessible information and performed analyses and review of data.
• Ensured compliance with federal, state, and local regulations emerging legal or regulatory changes, proactively updating company procedures as needed to maintain compliance and mitigate potential risks according to legal standards.
• Implemented quality control measures to ensure that all foreclosure actions and related documentation were accurate, complete, and in compliance with internal policies and regulatory requirements.
• Reviewed foreclosure reports for out-of-standard or approaching timelines and addressed inconsistencies.

• Reduced case backlog by efficiently prioritizing and managing high-volume caseloads. Achieved favorable outcomes in complex cases through meticulous research and analysis.
• Analyzed thorough legal investigation issues and gathered critical evidence, provided well-reasoned recommendations to attorneys on case strategy and tactics also potential risks or weaknesses.
• Coordinated expert witnesses for depositions and trial testimony, ensuring their availability when needed.
• Maintained litigation database and document organization for mortgage litigation cases.
• Expedited resolution of disputes by assisting attorneys in preparing effective settlement proposals for negotiation purposes.
• Ensured compliance with ethical guidelines by maintaining confidentiality of client information at all times.