Jureth Bechi
Houston
Summary
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships
Overview
2
2
years of professional experience
Work History
Call Center Representative
Manpower Group
08.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Human Resources Manager
National Republican Guard
05.2021 - 06.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Chef Assistant
Escola ABC Dos Pequeninos
01.2020 - 11.2020
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Maintained composure and work quality while under stress.
- Improved kitchen efficiency by proactively identifying areas for process improvement and implementing changes as needed.
Education
BBA - Human Resources Management
Univercidade Lusofona Da Humanidade E Tecnology
Lisbon06-2021
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Inbound phone calls
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Call Center Representative
Manpower Group
08.2021 - 03.2022
Human Resources Manager
National Republican Guard
05.2021 - 06.2021
Chef Assistant
Escola ABC Dos Pequeninos
01.2020 - 11.2020
BBA - Human Resources Management
Univercidade Lusofona Da Humanidade E Tecnology
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