Juri Kang
Toronto,Toronto
Summary
Bilingual (English/Korean) aviation professional with hands-on airport operations experience at Pearson International Airport. Adept at managing high-stress environments, ensuring strict regulatory compliance, and delivering world-class customer service. Proven track record of handling conflict resolution, coordinating with cross-functional flight crews, and prioritizing passenger safety and on-time performance. Ready to transition airport-level excellence into the cabin as a dedicated Flight Attendant.
Overview
15
15
years of professional experience
Work History
Customer Experience Specialist
Air Canada, Lester B. Pearson International Airport
Toronto, ON
10.2023 - Current
- Safety & Security Compliance: Strictly adhere to airline safety protocols and federal aviation regulations to maintain a secure airport and boarding environment.
- On-Time Performance: Partner closely with flight crews, gate agents, and ground operations to streamline boarding processes, directly contributing to the on-time departure of flights.
- Crisis & Conflict Management: Resolved complex passenger inquiries, severe flight delays, and complaints with empathy, enhancing customer satisfaction and trust.
- Bilingual Passenger Support: Assisted diverse international passenger demographic in fluent English and Korean, ensuring clear understanding of safety and travel policies.
Owner
The Flower Project
Toronto, ON
08.2017 - 05.2024
- Time-Critical Execution: Coordinated strict timelines and complex schedules for large-scale public and private events, achieving flawless execution under tight deadlines.
- Resource Management: Managed all aspects of business operations, including budget allocations, vendor negotiations, and inventory control, enhancing operational effectiveness.
- Service Excellence: Achieved perfect client satisfaction rate through personalized consultations and rapid resolution of service issues.
Lead Florist/Event Coordinator
Apricot Flowers
Toronto, ON
04.2015 - 07.2017
- Trained and mentored staff on operational tasks, safety standards, and service workflows to ensure consistent service quality.
- Event Logistics: Managed the physical transport, venue set-up, and coordination of large-scale event logistics for crowds of up to 300+ guests.
General Assistant
North York Veterinary Clinic
Toronto, ON
05.2011 - 05.2013
- Clinical Support: Maintained rigorous sanitation and safety standards while preparing surgical environments and medical equipment.
- Supported veterinary clinic front desk with appointment scheduling and patient check-in.
- Resolved customer queries regarding products or services in a timely manner.
Education
Bachelor of Science - Human Biology
University of Toronto
Toronto, ON04-2014
Skills
- Aviation & Safety: Airport Operations, On-Time Performance (OTP) Coordination, Emergency & Crisis Response, Regulatory Compliance
- Customer Excellence: High-Premium Customer Service, Passenger Assistance, De-escalation Techniques, Customer retention strategies, Intercultural Communication
- Operations: Time Management under Pressure, Problem-Solving, Team Collaboration, Budget & Resource Management, Multitasking Abilities
- Languages: English (Fluent), Korean (Fluent), French (Beginner / Currently pursuing professional proficiency)
- Adaptability and Resilience: 24/7 Operational Flexibility, Physically capable of executing all demanding tasks required of a flight attendant
Timeline
Customer Experience Specialist
Air Canada, Lester B. Pearson International Airport
10.2023 - Current
Owner
The Flower Project
08.2017 - 05.2024
Lead Florist/Event Coordinator
Apricot Flowers
04.2015 - 07.2017
General Assistant
North York Veterinary Clinic
05.2011 - 05.2013
Bachelor of Science - Human Biology
University of Toronto