Juridia Archila Hernandez
Chula Vista,CA
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance client relationships and drive financial stability. Bilingual with strong problem-solving skills, adept at multitasking in high-pressure environments, ensuring exceptional service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
Angelos Towing
03.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Assistant Manager
Popeyes® Louisana Kitchen
09.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
El Pollo Loco
07.2017 - 07.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Certificate - Medical Technology
Southwestern College
Chula Vista, CA2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Problem-solving
- Multitasking and organization
- Multitasking Abilities
- Bilingual
Timeline
Dispatcher
Angelos Towing
03.2022 - Current
Assistant Manager
Popeyes® Louisana Kitchen
09.2021 - 08.2022
General Manager
El Pollo Loco
07.2017 - 07.2020
Certificate - Medical Technology
Southwestern College
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