Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Juritsy Acevedo

Summary

Dedicated and hardworking professional with over 6 years of experience in dispatching, logistics coordination, and client-facing operation. Highly adaptable, detail-oriented, and known for reliability and teamwork. Passionate about what I do and always willing to work overtime to meet team goals. Experienced in high-pressure environments requiring multitasking, critical thinking, and clear communication. Eager to contribute and grow with a strong, supportive team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Seasonal Front Office Assistant

Diana's Income Tax
01.2019 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions
  • Supported client intakes, document collection, and phone reception during tax season.
  • Located files, processed payments, and assisted perpares in fast-paced settings.
  • Coordinated walk-ins to make sure that office was running smoothly and entered confidential client data and accuracy.
  • Worked evenings/weekends during peak seasons while maintaining full-time positions.

Logistics Analyst

Airgas Inc
02.2023 - 11.2023
  • Improved delivery processes through efficiency analysis.
  • Managed truck driver routes and scheduled hazardous material deliveries.
  • Resolved customer delivery issues and maintained strong communication with external clients.
  • Processed orders and documentation using Alto software and telemetry systems.
  • Documented all tank and station issues that caused problems with deliveries or with stations running below 20% or becoming empty for the customers report each week.

Dispatcher

- Various Companies Sunset Pacific Transportation, Merit Trucking, Triways Inc, Busy Bee Transportaion
01.2016 - 08.2022
  • Directed dispatching for 30+ trucks across multiple carriers
  • Maintained real-time communication with drivers as well as customers and brokers and resolved delivery challenges.
  • Used systems like DAT Board, Truck Stop, Descartes and spreadsheets to assign and mange loads.
  • Scheduled pickups, checked driver paperwork and coordinated delivery appointments.
  • Developed skills in team leadership, scheduling and problem-solving across dispatch teams.
  • Negotiated with brokers for better rates on communication equipment, improving budget efficiency.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Tracked and monitored vehicle performance and maintenance.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Education

Zupanic High School
Rialto, CA

Skills

  • Dispatching & Logistics Coordination Fast Learner & Adaptable
  • Customer Service & Client Relations Bilingual - English and spanish
  • High-volume data entry & scheduling Excellent Time Management
  • Team Collaboration & communication Willing to work overtime
  • Time management
  • Problem-solving skills

Certification

CTEC Certified

Timeline

Logistics Analyst

Airgas Inc
02.2023 - 11.2023

Seasonal Front Office Assistant

Diana's Income Tax
01.2019 - Current

Dispatcher

- Various Companies Sunset Pacific Transportation, Merit Trucking, Triways Inc, Busy Bee Transportaion
01.2016 - 08.2022

Zupanic High School

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Juritsy Acevedo