Jurnee Childress
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Logistics Account Specialist
Aston Carter
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong customer relationships through consistent communication and attentive service.
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Overcame transportation disruptions and barriers in real time, while identifying defect root causes
- Monitored emails, case queue, calls and chats while relaying accurate and detailed information
Customer Account Specialist
T-Mobile
09.2022 - 08.2023
- Collaborate with sales team to identify upselling opportunities and develop strategies to maximize revenue
- Continuously strive to meet and exceed sales targets, while maintaining a high level of professionalism
- Stay up-to-date with product knowledge and industry trends to effectively communicate the benefits of our offering
Hostess/Restaurant Server
Buffalo Wild Wings
05.2019 - 06.2022
- Greet and welcome guests with friendly and positive attitude, ensuring a warm dining experience
- Provide exceptional service by taking accurate food and drink orders, delivering them in a timely manner, and addressing any customer requests or concerns
- Uphold high standards of customer service
Education
Bachelor of Science - Business Administration in Information Systems
Middle Tennessee State University
Murfreesboro, TN05.2025
High School Diploma -
Blackman High School
Murfreesboro, TN05.2019
Skills
- Customer Service
- Quality Assurance
- Data Entry
- Microsoft Office/ Excel
- Time Management
- Strategic Thinking
- Multitasking
Timeline
Logistics Account Specialist
Aston Carter
08.2023 - Current
Customer Account Specialist
T-Mobile
09.2022 - 08.2023
Hostess/Restaurant Server
Buffalo Wild Wings
05.2019 - 06.2022
Bachelor of Science - Business Administration in Information Systems
Middle Tennessee State University
High School Diploma -
Blackman High School
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