Emily Trippett

• Coordinated incoming and outgoing shipments to maintain schedules. Issued timely and accurate responses to both internal and external inquiries. Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags. Provided customers with status updates for tracked packages. Reported emergencies, weather delays and carrier schedule changes for customers and supervisors. Supervised compliance measures regarding domestic and international tariffs and customs regulations. Used in-house tracking system to schedule shipments of goods to customers’ warehouses. Worked with customers to integrate processes and correct issues.

• SPOC for claim management, reverse Logistics & customs delays and holds. Direct coordination with clients on order status, docs. Sales-Force dashboard for tracking & follow-up on open Assisted in seamless deliveries by reviewing shipping documents for international shipments Assisted in timely release of payments by timely resolution of Invoicing issues. Tracked shipments processing through customs and other agencies and obtained clearances. Procured and coordinated cargo dispatched with preferred carriers, obtained delivery confirmation and finalized rates and assessorial charges. Prepared and processed import and export documentation according to customs regulations, laws or procedures. Identified and resolved issues with potential to delay cargo release or final delivery.

• General servicing bank account management including credit accounts IRA and loan serving accounts. Recommendation of products and services. Assisted customer loan, credit card applications and online support. Educated clients on digital banking tools and online account access. Identified customer needs and provided appropriate solutions.

Collaborated with suppliers to ensure timely receipt of materials and products. Developed and maintained shipping documentation for compliance and accuracy. Trained new staff on logistics procedures and operational best practices. Streamlined warehouse operations to enhance efficiency in product handling. Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.