Rachel Kimsey
Lebanon,TN
Summary
Proven Logistics Specialist with a track record of enhancing operational efficiency and customer satisfaction at PSA BDP International. Expert in logistics software and strategic planning, adept at reducing transportation costs and improving delivery times. Demonstrates exceptional problem-solving and customer service skills, ensuring seamless supply chain operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Specialist
PSA BDP International
01.2022 - Current
- Handled high-volume emails and collaborated with administrators to resolve shipping problems.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Built long-term relationships due to prompt and courteous service.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Logistics Coordinator
TWIG AMERICA
07.2008 - 12.2021
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Monitored and adjusted inventory levels according to demand.
Education
No Degree - Emergency Medical Services
Motlow State Community College
Tullahoma, TN05.2024
High School Diploma -
White House High School
White House, TN05.1999
Skills
- Safety practices
- Import/export requirements knowledge
- Documentation Management
- Resolving Problems
- Shipment Receiving
- International Logistics
- Transportation Planning
- Shipment coordinating
- Logistics Software Proficiency
- Overseeing deliveries
- Proficient with SAP, Outlook, Microsoft Word, & Excel
- Shipping coordination
- Order Preparation
- Documentation skills
- Performance Metrics Tracking
- Shipment Tracking
- Invoicing and shipping documentation
- Shipment Coordination
- Decision-Making
- Customer Service
- Shipping Documentation
- Analytical Thinking
- Shipping procedures
- Punctual and Dependable
- Purchase Orders
- Efficiency Improvement
- Client Relations
- Computer-Based Inventory System
- Stress Management
- Scheduling Coordination
- Motivational Leadership
- Coaching and Mentoring
- International shipments
- Spreadsheet tracking
- Critical Thinking
- Attention to Detail
- Strategic Planning
- Logistics Process Improvement
- Customer Relations
- Flexibility and Adaptability
- Work Delegation and Tracking
- Data Entry
- Customer service skills
- Desktop and Laptop Computers
Certification
- Licensed EMT-B - May 2024
- BLS CPR - May 2024
Timeline
Logistics Specialist
PSA BDP International
01.2022 - Current
Logistics Coordinator
TWIG AMERICA
07.2008 - 12.2021
No Degree - Emergency Medical Services
Motlow State Community College
High School Diploma -
White House High School
- Licensed EMT-B - May 2024
- BLS CPR - May 2024
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