Jurnee Nolden
Belleville ,IL
Summary
Dynamic and detail-oriented professional with experience at Chick-fil-A, excelling in sanitation practices and cooking techniques. Proven ability to enhance team efficiency and customer satisfaction through effective collaboration and waste reduction strategies. Recognized for maintaining high standards of cleanliness while training new staff and managing time-sensitive tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Chick-fil-A
Fairview Heights, IL
09.2024 - 03.2025
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Checked food preparation and presentation to verify quality and consistency.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
Cold Line Team Member
Freddys Frozen Custard And Steakburger
Belleville IL
06.2022 - 06.2023
- Upheld excellent hygiene standards by frequently washing hands and sanitizing surfaces before handling food products.
- Supported team members with various tasks, promoting a collaborative work environment for efficient service delivery.
- Demonstrated proficiency in using various kitchen tools such as knives, slicers, mixers, and scales for accurate portion control.
- Operated kitchen equipment safely and effectively, minimizing risk of accidents or damage to property.
- Assisted in maintaining a clean and organized workspace, ensuring optimal food safety standards for guests.
- Proactively monitored food supplies, notifying management when restocking was needed to avoid shortages or delays in service.
- Collaborated with other team members during peak hours, optimizing workflow efficiency and customer satisfaction.
- Managed food preparation processes with precision, ensuring consistent quality output for every order served.
- Supported management initiatives by participating in training sessions aimed at improving overall team performance.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Sales Associate
Five Below
Fairview Heights, IL
12.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
EMR Certification - Emergency Medical Services
East St. Louis Community College Center
601 James R Thompson Blvd BuildingHigh School Diploma -
Belleville West High School
4063 Frank Scott Pkwy W, Belleville, IL 6222305.2025
Skills
- Cleaning procedures
- Sanitation practices
- Waste reduction
- Cooking techniques
Certification
CPR
Timeline
Back of House Team Member
Chick-fil-A
09.2024 - 03.2025
Sales Associate
Five Below
12.2022 - 02.2023
Cold Line Team Member
Freddys Frozen Custard And Steakburger
06.2022 - 06.2023
EMR Certification - Emergency Medical Services
East St. Louis Community College Center
High School Diploma -
Belleville West High School