Jurnee Purifoy
Macy's MCCS
Houston,TX
11
years of professional experience
Detail-oriented customer service and administrative professional with 10+ years of experience in high-volume customer service, data entry, account management, documentation, transaction processing, and team leadership. Experienced working with confidential customer information, CRM and business software, electronic documentation, and accurate data processing. Knowledgeable in HIPAA, Microsoft Office, Salesforce, Oracle, Workday, ServiceNow, and other productivity systems. Seeking a Medical Data Entry, Medical Records, or Healthcare Administrative position where strong attention to detail, computer proficiency, confidentiality, and organizational skills can contribute to accurate and efficient patient information management.
Work History
Customer Care Advocate
4 Years 3 Months- Accurately enter, update, and maintain customer account information while working in a high-volume remote environment.
- Review customer information and documentation to ensure accuracy and completeness.
- Process transactions and account requests while following established procedures and confidentiality requirements.
- Handle sensitive customer information professionally and maintain privacy throughout customer interactions.
- Research account information and resolve discrepancies using internal computer systems and databases.
- Document customer interactions, account activity, inquiries, and resolutions accurately.
- Communicate with customers by telephone, email, and live chat while maintaining professional documentation.
- Manage multiple systems and applications simultaneously while maintaining accuracy and productivity.
- Identify and resolve customer account issues through research, problem-solving, and detailed record review.
- Maintain a high level of attention to detail while meeting productivity and quality standards.
Assistant Manager
2 Years 6 Months- Maintain accurate customer and transaction records in a fast-paced, high-volume environment.
- Process customer information, payments, orders, and account-related transactions accurately.
- Review documentation and customer information to identify discrepancies and resolve issues.
- Handle confidential customer information according to company policies and procedures.
- Utilize computer systems, POS technology, CRM tools, and other business software to complete daily responsibilities.
- Maintain accurate cash records, prepare shift deposits, and reconcile transactions.
- Assist with training employees on company procedures, customer service standards, and system processes.
- Supervise daily operations and ensure employees follow established procedures.
- Communicate effectively with customers and staff while managing multiple priorities.
- Maintain detailed records and documentation while meeting accuracy and productivity expectations.
Assistant Manager
1 Year- Managed high-volume customer interactions while maintaining accurate transaction and customer records.
- Processed customer purchases and payments with strong attention to accuracy and detail.
- Maintained accurate cash registers, completed daily reconciliation, and prepared shift deposits.
- Assisted with employee training and ensured compliance with company procedures.
- Supervised staff and delegated daily responsibilities in a fast-paced environment.
- Resolved customer concerns professionally while documenting and communicating issues appropriately.
- Maintained organized operational records and supported daily administrative functions.
Education
High School Diploma
Skills
Active learning
Call center experience
Data entry proficiency
Complaint handling
Dispute resolution
Problem resolution
Timeline
Customer Care Advocate
Macy's MCCS
07.2022 - CurrentRead More
Assistant Manager
Connectivity Source | T-Mobile Premier Retailer
12.2019 - 06.2022Read More
Assistant Manager
Godiva
10.2015 - 10.2016Read More
Skyline High School
High School Diploma
Read More