Jurrelle ArQuete Johnson
Oklahoma City,OK
Summary
Dynamic professional with a robust background in process optimization and workflow management, eager to leverage skills in a challenging role that fosters personal and professional growth. Expertise in coordinating tasks, ensuring quality, and enhancing efficiency has consistently driven successful outcomes in fast-paced environments. Recognized for strong teamwork and adaptability, with a proven track record of delivering results and facilitating continuous improvement. Committed to streamlining operations and enhancing workflow efficiencies through effective problem-solving and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon Fulfillment Center
Oklahoma City, Ok
09.2019 - Current
- Conducted analysis of departmental needs and deployed staff effectively to ensure consistent coverage and responsiveness to varying demands.
- Facilitated daily team meetings to address process challenges and support team collaboration. Assisted in meeting critical process times (CPTs) through effective communication and problem-solving.
- Delivered coaching to associates to enhance skills and ensured compliance with established safety procedures.
- Assessed and reported on productivity metrics to optimize operations and facilitate strategic decisions.
- Established and updated process documentation to enhance team training effectiveness.
- Fostered collaboration among departments to improve overall operational effectiveness.
- Streamlined communication between departments to enhance operational efficiency.
- Developed and maintained process documentation for improved team training.
Warehouse Associate/Order Puller
Hobby Lobby Distribution Center
Oklahoma City, OK
10.2013 - 09.2019
- Assisted in organizing and maintaining inventory levels. Supported order fulfillment by accurately picking and packing items. Collaborated with team members to ensure timely delivery of products.
- Executed order pulling, packing, and shipping processes with precision.
- Maintained accurate inventory levels to support operational efficiency.
- Executed timely delivery of orders to customers, ensuring satisfaction and efficiency.
- Performed quality control assessments on goods to ensure compliance with standards.
- Monitored inventory levels to maintain optimal stock management.
- Organized warehouse space for optimal efficiency. Assisted in maintaining cleanliness and order throughout the facility.
- Identified and reported non-resolvable issues to supervisors for further action.
- Facilitated resolution of various challenges within warehouse operations to ensure efficiency.
- Monitored spools on work orders. Assisted in restocking materials as needed. Processed and packaged goods efficiently.
- Utilized forklifts and pallet jacks to facilitate efficient inventory relocation throughout distribution center.
- Executed quality assurance checks on incoming and outgoing shipments to uphold accuracy and compliance standards.
- Operated forklifts and pallet jacks to efficiently move inventory throughout the distribution center.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy and compliance with standards.
Porter/Nurse Aide
St. Anthony Hospital
Oklahoma City, OK
12.2011 - 10.2013
- Assisted nursing staff with patient care tasks. Supported patients with daily living activities. Maintained cleanliness and organization of patient areas.
- Enhanced patient and family experiences by delivering compassionate support and encouragement. Optimized procedure schedule adherence through punctuality and attentiveness. Fostered an inclusive atmosphere by demonstrating cultural sensitivity and care.
- Assured efficient patient transport by aiding individuals in maneuvering through various areas of the healthcare organization.
- Achieved seamless patient transfers to and from beds, contributing to improved care experiences. Enhanced operational flow by effectively managing patient movement to treatment areas and operating rooms. Optimized use of wheelchairs and moveable beds to support patient mobility.
- Implemented safety protocols and procedures to uphold a secure and healthy workplace environment.
- Coordinated movement of patients and medical equipment to ensure timely access to necessary care.
- Implemented and maintained systematic organization and cleanliness protocols to guarantee safety within facilities.
- Transported patients and medical equipment efficiently between departments.
- Maintained cleanliness and organization of facilities to ensure a safe environment.
Mental Health Tech/Clerical/Transporter
Southwestern Hospital
Lawton, Ok
10.2010 - 12.2011
- Improved patient satisfaction by delivering compassionate support during care activities. Contributed to a collaborative healthcare environment that prioritized patient needs. Enhanced care efficiency through proactive assistance in daily patient activities.
- Assisted in obtaining vital signs for patient assessments. Delivered lab specimens to appropriate departments. Transported patients to testing locations safely.
- Analyzed and communicated behavioral changes to nursing staff for enhanced patient management.
- Performed clerical tasks including chart auditing, answering and transferring phone calls, faxing documents, copying unit paperwork, and filing records.
- Assessed and documented patient behavior and mental status to ensure optimal safety and well-being outcomes.
- Executed comprehensive assessments and developed personalized care strategies for diverse patient needs.
- Assessed and documented patient behavior and mental status to ensure optimal safety and well-being outcomes.
- Collaborated with healthcare teams to create and execute tailored care plans aimed at enhancing patient outcomes.
Office Manager / Title clerk
Cache Road Credit Auto
Lawton, Ok
06.2009 - 01.2011
- Managed systematic reconciliation of incoming dealership titles with corresponding consignor checks and invoices.
- Resolved customer inquiries and concerns via multiple communication channels, including in-person, email, fax, and telephone, to enhance customer satisfaction.
- Managed daily operations of opening and recording incoming titles, adhering strictly to established procedures for accuracy.
- Resolved title discrepancies and odometer issues, enhancing accuracy in documentation. Achieved effective management of power of attorney processes, resulting in improved client trust. Delivered solutions to complex problems, fostering a reliable service environment.
- Coordinated support efforts to optimize operations during critical sales and customer promotion periods.
- Adapted to diverse duties as needed to support overall service excellence.
- Optimized office operations through implementation of efficient scheduling and resource allocation strategies.
- Established effective communication channels among departments to enhance collaborative efforts and increase workflow efficiency.
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance collaboration and workflow efficiency.
Store Manager
Zippdog LLC
Edmond, Ok
02.2008 - 06.2009
- Cultivated a high-performing team environment focused on boosting sales and maximizing efficiency.
- Identified and assessed emerging trends to drive effective planning initiatives and optimize resource allocation.
- Utilized information technology to accurately record sales figures for data analysis.
- Oversaw staffing operations by conducting candidate interviews. Managed performance reviews and appraisals to enhance team effectiveness. Organized training programs to foster employee growth and development.
- Established and enforced quality standards for customer service and health and safety compliance.
- Addressed health and safety legal and security issues to ensure compliance and mitigate risks.
- Addressed customer complaints and comments to enhance service quality.
- Executed organization of special promotions, displays, and events to enhance customer engagement.
- Monitored and analyzed market trends within retail industry to inform strategic decisions.
- Revised store opening hours to strengthen competitive positioning within the local market.
- Managed sales operations as needed to drive revenue growth.
- Oversaw daily store functions to ensure operational efficiency and maintain high levels of customer satisfaction.
- Designed and executed comprehensive staff training programs to elevate team performance.
- Led daily operations, ensuring efficient store management and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
Sales Associate
JCPenney
Midwest City, Ok
09.2006 - 06.2008
- Cultivated a friendly atmosphere to enhance customer experience, focusing on personalized interactions and thorough understanding of product offerings.
- Monitored and analyzed all promotions and advertisements to ensure alignment with marketing strategies.
- Assisted with floor moves to optimize merchandising displays. Supported maintenance of display integrity and cleanliness. Contributed to overall housekeeping efforts to enhance store appearance.
- Facilitated merchandise processing and replenishment while overseeing floor stock levels.
- Guided customers in identifying and retrieving merchandise to enhance shopping experience.
- Facilitated communication of customer requests to management for effective resolution.
- Facilitated completion of price changes within the department.
- Conducted comprehensive year-end inventory and cycle counts to maintain inventory integrity.
- Supported retail operations by processing sales at registers and packaging purchased items.
- Handled a range of assignments from managers, contributing to project success.
- Elevated customer satisfaction by delivering personalized service and tailored product recommendations.
- Administered inventory levels to maintain consistent product availability and support customer satisfaction.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for customers.
Education
High School Diploma - Accounting
Cameron University
Lawton, OkHigh School Diploma - Accounting /EMT
Rose State College
Midwest City, OkHigh School Diploma -
Del City High School
Del City, OK05-2006
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
Certification
- BLS-Basic Life Support
- CPR
- AED
Timeline
Process Assistant
Amazon Fulfillment Center
09.2019 - Current
Warehouse Associate/Order Puller
Hobby Lobby Distribution Center
10.2013 - 09.2019
Porter/Nurse Aide
St. Anthony Hospital
12.2011 - 10.2013
Mental Health Tech/Clerical/Transporter
Southwestern Hospital
10.2010 - 12.2011
Office Manager / Title clerk
Cache Road Credit Auto
06.2009 - 01.2011
Store Manager
Zippdog LLC
02.2008 - 06.2009
Sales Associate
JCPenney
09.2006 - 06.2008
High School Diploma - Accounting
Cameron University
High School Diploma - Accounting /EMT
Rose State College
High School Diploma -
Del City High School