Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Affiliations
Software
Timeline
Generic

Yolanda "Yonna" Butler "Santos"

San Antonio,TX

Summary

I am dependable, have a strong work ethic, and love helping people. I greatly advocate for human rights, diversity, education, and community outreach.

I am a team player who seeks to work with those driven by hard work, effective communication, and getting the job done.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon SAT3
03.2023 - Current

Run as lead on the 5th floor for PCF,

Lead standup,

Staff associates

Implement safety at all times

Coach associates on proper standard work and quality

Ensure work areas remain clean and are properly equipped

Maintain a full understanding of workflow and daily production goals.

Warehouse Associate

Amazon SMF3
12.2022 - 03.2023

Departments:

Fluid Load

Prep, Receive, and Decant

NPC

Warehouse Associate

Amazon SCK1
10.2022 - 12.2022

Departments:

Vendor Returns

Pack

Indirect Roles:

Pit

PG

Warehouse Associate

Amazon SCK4
05.2022 - 10.2022

Departments:

Inbound Docks

Sort

Indirect Roles:

Problem Solve

Warehouse Associate

Amazon SMF3
09.2018 - 12.2021

Launched this building,

Departments:

Fluid Load

Prep, Receive

NPC

Indirect Roles:

Learning Ambassador

Problem Solve

Pit

Jam Clear Certified

PG


Owner/Operator Hair Braider

Braids By Yolanda
04.2001 - 12.2019
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Streamlined appointment scheduling and reduced no-shows through effective communication with clients.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.

Assistant Manager

Just For Feet
07.1997 - 03.2000
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Bachelor of Science - Social Justice And Human Rights

Arizona State University
Tempe, AZ
05.2024

Associate of Science - Business Administration

San Joaquin Delta College
Stockton, CA
05.2018

Diploma - Radio And Television Broadcasting

American Broadcasting School
Oklahoma City, OK
01.2015

Diploma - Health Administration

Western Career College
San Leandro, CA
09.2009

Skills

  • Attendance Tracking
  • Management Support
  • Continuous Improvement
  • Attention to Detail
  • Organizational Skills
  • Customer Service
  • Process Optimization
  • Process Documentation
  • Cross-functional Collaboration
  • Performance Metrics
  • Critical Thinking
  • Conflict Resolution
  • Problem Solving
  • Written Communication
  • Training and Development
  • Quality Assurance
  • Time Management
  • Task Prioritization
  • Decision Making
  • Team Leadership
  • Active Listening
  • Inventory Management
  • Dispute Resolution
  • Process Improvement
  • Paperwork Processing
  • Business Administration
  • Clerical Support
  • Bookkeeping
  • Recordkeeping
  • Invoice Processing
  • Office Administration
  • Data Entry
  • Records Management
  • Administrative Support
  • Spreadsheet Tracking
  • Meeting Planning
  • Schedule Maintenance
  • Microsoft Office
  • Business Correspondence
  • Meeting Participation
  • Meeting Note Taking

References

References available upon request.

Certification

Certified REBT Mindset Life Coach: Certified on 08/16/2018

Certified Relationship Workshop Facilitator: Certified on 10/02/2021

Certified Group Life Coach: Certified on 12/23/2018

Women's Empowerment Coach Certified on 10/22/2021

Counseling Practitioner Certified on 12/28/2018

Affiliations

  • Internet radio
  • Music
  • Community Advocacy
  • Education
  • History
  • Reading
  • Traveling

Software

Savvy on all Microsoft apps

Timeline

Process Assistant

Amazon SAT3
03.2023 - Current

Warehouse Associate

Amazon SMF3
12.2022 - 03.2023

Warehouse Associate

Amazon SCK1
10.2022 - 12.2022

Warehouse Associate

Amazon SCK4
05.2022 - 10.2022

Warehouse Associate

Amazon SMF3
09.2018 - 12.2021

Owner/Operator Hair Braider

Braids By Yolanda
04.2001 - 12.2019

Assistant Manager

Just For Feet
07.1997 - 03.2000

Bachelor of Science - Social Justice And Human Rights

Arizona State University

Associate of Science - Business Administration

San Joaquin Delta College

Diploma - Radio And Television Broadcasting

American Broadcasting School

Diploma - Health Administration

Western Career College
Yolanda "Yonna" Butler "Santos"