Jusely Gasca
Moreno Valley,CA
Summary
Motivated and reliable team member with strong experience in fast-paced customer service environments. Over three years of leadership experience at McDonald's, including training new employees, managing shifts, and resolving customer concerns with professionalism. Proven ability to maintain high service standards, improve team performance, and support smooth day-to-day operations. Known for excellent communication, time management, and the ability to stay calm and efficient during busy rush periods. Seeking to bring strong work ethic and teamwork skills to a fast-food role where I can continue contributing to great customer experiences.
Overview
4
4
years of professional experience
Work History
COPE Health Scholar
COPE Health Scholars
05.2025 - Current
- Assisted in patient care activities to support healthcare teams and enhance patient experiences.
- Supported healthcare team members with daily tasks, enabling them to focus on more critical aspects of patient care.
- Engaged in training sessions to acquire knowledge of healthcare protocols and procedures.
- Collaborated with peers to facilitate community health initiatives and outreach programs.
- Observed and documented patient interactions, contributing to improved care strategies.
- Contributed to effective patient management by accurately documenting vital signs, symptoms, and medication administration.
Shift Lead Manager
McDonald's
05.2022 - Current
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented training programs, improving employee performance and retention rates.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Monitored financial transactions, maintaining accurate cash handling procedures during shifts.
- Developed promotional strategies to increase sales and boost overall store performance.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
Bachelor of Science - Biomedical Sciences
California Baptist University
Riverside, CA03-2027
Skills
- Team leadership
- Time management
- Decision-making
- Ethical practice
- Healthcare team collaboration
- Quality improvement
- Customer service
- Complex Problem Solving
- Ability to thrive in fast-paced environments
- Staff training and development
- Staff management
Languages
English
Full Professional
Spanish
Full Professional
ASL
Limited Working
Timeline
COPE Health Scholar
COPE Health Scholars
05.2025 - Current
Shift Lead Manager
McDonald's
05.2022 - Current
Bachelor of Science - Biomedical Sciences
California Baptist University