Ju'Shel Millien
Avon Park,FL
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Sales Agent
Richard Williams Agency
03.2021 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Licensed Healthcare Agent
WellCare
01.2020 - 02.2021
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
- Set up clients with new policies, including calculating premiums and establishing payment methods
- Approached and solved work problems with initiative and sound judgement
- Contributed ideas for improving work processes
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Enhanced customer satisfaction with fast, knowledgeable service.
Barista
Starbucks
12.2019 - 11.2020
- Recommended products based on solid understanding of individual customer needs and preferences
- Learned every menu preparation and numerous off label drinks to meet all customers needs
- Restocked display case with attractive arrangements to promote specialty food items like bagels and muffins
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 2 hours
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other requirements
- Maintained regular and consistent attendance and punctuality.
Forklift Operator
Publix Distribution
10.2017 - 11.2019
- Packed items into appropriate containers for shipment
- Removed orders from storage, wrapped and staged for shipments
- Kept accurate records of all incoming and outgoing shipments
- Received cargo by lifting and moving it using hand trucks and pallet jacks
- Communicated with floor managers to determine merchandise placement
- Changed out forklift batteries and connected batteries to battery charger
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions
- Cleaned warehouse areas to maintain safety and efficiency
- Demonstrated and applied product knowledge of all company items
- Completed daily forklift safety checklists.
Work from Home Customer Service Agent
Capital One
04.2012 - 09.2017
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Lead training initiatives to keep all customer service team members operating consistently with strong call management abilities
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Coordinated logistics for customer orders
- Explained charges, fees, terms of sales, and service agreements to over 150 customers daily.
Education
Brookly Academy of Science and the Environment
Brooklyn, Ny06.2008
Skills
- Credit Card Processing
- Policy sales
- Client relations
- Analytical thinking
- Microsoft Word
- Multitasking
- Time management
- Strategic sales knowledge
- Order fulfillment
- Licensed Healthcare Agent
Timeline
Licensed Insurance Sales Agent
Richard Williams Agency
03.2021 - Current
Licensed Healthcare Agent
WellCare
01.2020 - 02.2021
Barista
Starbucks
12.2019 - 11.2020
Forklift Operator
Publix Distribution
10.2017 - 11.2019
Work from Home Customer Service Agent
Capital One
04.2012 - 09.2017
Brookly Academy of Science and the Environment
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