Hi, I’m
JUSSENYA MORALES
Lancaster,US
Summary
Results-driven customer care professional with a proven track record at Sport Clips. Excels in customer rapport, product management, and upselling services to drive increased sales. Skilled in enhancing foot traffic through effective marketing, time management, and staff training. Adept at leading cross-functional teams, project management, process improvement, and resource allocation. Known for enhancing operational performance and fostering client loyalty and satisfaction.
Overview
5
years of professional experience
1
Certificate
Work History
Service Master Cleaning
Janitorial Lead
04.2024 - Current
Job overview
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Addressed customer feedback and complaints to maximize satisfaction.
Professional Sport Clips
Cosmetologist/Customer Care Professional
07.2022 - 03.2024
Job overview
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Utilized social media platforms effectively for promoting the salon's services which led to increased foot traffic into the establishment.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated thorough knowledge of all salon products and services.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Sensible Portions
Sanitation Team Member
11.2020 - 06.2021
Job overview
- Reduced risk of contamination with proper handling and storage of hazardous materials.
- Enhanced facility safety by executing thorough waste disposal procedures.
- Preserved equipment longevity by performing routine maintenance on sanitation machinery, ensuring optimal performance.
- Displayed strong problem-solving skills when faced with unexpected challenges during sanitation tasks.
Rainbow Restoration International Services of Lititz
Restoration Technician
02.2020 - 06.2020
Job overview
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Collaborated with insurance adjusters to streamline the claims process for clients during their time of need.
- Upheld company reputation by consistently delivering high-quality workmanship on all completed projects.
Education
Empire Beauty School-Lancaster
Cosmetology Certification from Anatomy And Physiology, Chemistry, Microbiology,
01-2017
University Overview
- Awarded Highest In Service Sales
- Awarded Highest In Retail Sales
Columbia High School
High school diploma
06.2004
Skills
- Effective time management
- Proficient in administrative organization
- Excellent Customer Report
- Proficient in Google Docs
- Proficient in Microsoft Office
- Background in restoration services
- Professional hair styling
- Team leadership experience
- Extensive customer support experience
- Sanitation compliance
- Retail store management
- Customer engagement
- Strategic marketing planning
- Branding strategy development
- Human Resource
- Performance tracking and evaluation
- Effective communication training
- Program marketing
- Quality assurance
- Curriculum design
- Proficient in prioritizing tasks
- Supervisory experience
- Inventory monitoring
- Critical thinking
- Customer relations
- Complaint handling
Certification
- Hazardous Waste Operations & Emergency Response Training
- Licensed Cosmetologist
Timeline
Janitorial Lead
Service Master Cleaning
04.2024 - Current
Cosmetologist/Customer Care Professional
Professional Sport Clips
07.2022 - 03.2024
Sanitation Team Member
Sensible Portions
11.2020 - 06.2021
Restoration Technician
Rainbow Restoration International Services of Lititz
02.2020 - 06.2020
Columbia High School
High school diploma
Empire Beauty School-Lancaster
Cosmetology Certification from Anatomy And Physiology, Chemistry, Microbiology,
Similar Profiles
Morgan AndersonMorgan Anderson
Porter/Custodian at Service Master CleaningPorter/Custodian at Service Master Cleaning
Chelsey CookChelsey Cook
Cleaner at Service Master CleaningCleaner at Service Master Cleaning
Jeremy LightnerJeremy Lightner
Maintenance Worker at Service Master CleaningMaintenance Worker at Service Master Cleaning
Niles RowlandNiles Rowland
Structural Technician at RidxStructural Technician at Ridx
Dakota LoweryDakota Lowery
Assembler at Parker MeggittAssembler at Parker Meggitt