Jusset Ramirez
Brentwood
Summary
Organized and dedicated Administrative assistant with experience in both the medical and psychiatric fields of care. Committed to enhancing patient experience through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations.
Skilled in handling complex insurance claims and policy processing with experience in navigating through various insurance software systems. Demonstrates strong analytical skills, adept at interpreting policies and efficiently resolving claims to the satisfaction of all parties involved. Known for maintaining high accuracy levels in document processing and data entry, contributing to streamlined operations and improved customer service outcomes. Continuously seeks ways to optimize workflows and enhance team productivity, leading to more efficient claim resolution processes.
Overview
28
28
years of professional experience
Work History
Workers' Compensation Claims Assistant
NYS Workers Compensation Board
Islandia
10.2024 - Current
- Prepare and process judgements for filing in the appropriate County .
- Research internal public records for corporate officers.
- Searches CIS system for appropriate judges decisions and tracks decisions appeals.
- Response to correspondence and inquiries from employers records .
- Answer, distribute and assigns correspondence received by email or fax
- Review report and maintain pertinent information in the Bureau of Compliance insurance compliance system .
- Assist in the processing of legal documents for filing when necessary.
Administrative Support Associate
Northwell Health - Dolan Family Health Center
10.2022 - Current
- Scheduling current and new patients, as well as opening new patient accounts.
- Verifying insurances and completing insurance referrals.
- Manage scheduling for physicians.
- Liaison between patient and staff.
- Managed phone and email correspondence and handled incoming and outgoing mail, as well as faxes.
- Assisted clinical staff members with special tasks on a regular basis.
- Managed paper and online filing systems by directing various documents, taking messages, and managing incoming as well as outgoing mail.
Mental Health Aide
DASH
12.2019 - 08.2022
- Answered and transferred calls through a multi-extension large phone system, directing phone calls, and scheduling appointments for nursing staff and Nurse Practitioners.
- Knowledge of EHR (Electronic Health Records).
- Bilingual (fluent in Spanish and English).
- Distributed work cases to social workers.
- Able to compose and write business emails.
- Ability to maintain an organized reception area.
- Skill to create, maintain, and enter information into a database.
- Ability to greet visitors or callers and handle their inquiries, or direct them to the appropriate persons for their needs.
- Scanned and maintained documents and files.
- Ability to perform all duties as assigned by management.
- Submitted insurance payment through the VDI.
- Insurance verification.
- Capacity to multitask.
Psychiatric Aide
Brunswick Hall
03.2018 - 12.2019
- Observed, recorded and reported patient behavior.
- Helped provide a safe and secure environment for patients and other staff.
- Complied with hospital policies and procedures.
- Utilized effective behavior management techniques to increase communication and daily living.
- Established a complete understanding of mental health disorders.
Home Health Aide
Northwell Region Home Care
03.2017 - 11.2018
- Provided health care services in patient's residences.
- Performed domestic and household tasks.
- Transported and accompanied patients to their doctor's offices or to the hospital.
- Administered simple prescribed medications.
- Assisted with client's personal care activities.
- Provided companionship and basic emotional or psychological support.
Mental Health Therapy Aide
Pilgrim Psychiatric Center
02.2015 - 02.2017
- Taught and assisted individuals with daily living skills, who are diagnosed with mental illnesses.
- Assisted in the recreation and social activities designed to enhance the patient's sense of well-being as indicated in their individualized treatment plans.
- Assisted in the development, implementation, and proper case documentation of individual care plans.
- Ensured the health, safety, and well-being of all patients.
- Implemented crisis intervention and prevention strategies in emergency situations.
- Maintained the physical integrity of the area in which patients occupy.
Bilingual Court Advocate
Brighter Tomorrows, Inc
02.2010 - 02.2015
- Assisted victims of domestic violence obtain orders of protection, child support, and file.
- Assisted victims of human trafficking, incarcerated victims of domestic violence, and youth victims of domestic violence.
- Accompanied victims to court while providing emotional support.
- Provided information and referrals to victims and interfaced with other service providers to procure adequate services for all clients.
- Assisted the Director of Non Residential Services in training Court Advocates and Legal Interns.
- Acted as a liaison between clients, attorneys, and other outside service providers.
- Conducted outreach activities in the community to promote awareness to the Hispanic community.
Legal Assistant
Smith Carroad Levy & Finkel
03.2003 - 12.2009
- Interviewed clients and recorded information to provide to attorneys.
- Acted as a liaison between clients, attorneys, law enforcement and any other related stakeholders.
- Interpreted Spanish/English in written and verbal form for attorneys and clients.
- Explained legal/medical terminology to Spanish speaking clients.
Accountant Administrator/Manager
Brighton Credit Services
10.1999 - 10.2002
- Maintained and serviced client portfolio containing 450-500 clients.
- Completed client intakes for English and Spanish clients.
- Coordinated and organized creditor payment schedules for clients.
- Managed a heavy call environment.
- Interfaced daily with clients, creditors, banks, lawyers, and collection agencies to maximize best outcomes.
- Prepared EFT documents for the accounting department, proposals and retention.
- Managed the computer systems data entry.
Customer Service/Collection Specialist
Card Holder Management Services
03.1997 - 09.1999
- Pursued telephone debt collections to English and Spanish speaking individuals.
- Devised payment plans and/or alternatives with clients.
- Maintained all necessary documentation and records on clients.
Education
High School Diploma -
Brentwood High School
Brentwood, NYPartial College Education
Suffolk Community College
Brentwood, NYSkills
- Fluent in Microsoft Word, Teams
- Bilingual, fluent in Spanish and English
- Able to resolve conflict
- Skilled in data entry
- Able to use Microsoft Outlook, Microsoft Excel
Languages
5,5
Timeline
Workers' Compensation Claims Assistant
NYS Workers Compensation Board
10.2024 - Current
Administrative Support Associate
Northwell Health - Dolan Family Health Center
10.2022 - Current
Mental Health Aide
DASH
12.2019 - 08.2022
Psychiatric Aide
Brunswick Hall
03.2018 - 12.2019
Home Health Aide
Northwell Region Home Care
03.2017 - 11.2018
Mental Health Therapy Aide
Pilgrim Psychiatric Center
02.2015 - 02.2017
Bilingual Court Advocate
Brighter Tomorrows, Inc
02.2010 - 02.2015
Legal Assistant
Smith Carroad Levy & Finkel
03.2003 - 12.2009
Accountant Administrator/Manager
Brighton Credit Services
10.1999 - 10.2002
Customer Service/Collection Specialist
Card Holder Management Services
03.1997 - 09.1999
High School Diploma -
Brentwood High School
Partial College Education
Suffolk Community College