Justan Hoover
Columbus,OH
Summary
Ready to take on the challenge of changing people’s lives! Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Ford of Monroeville
01.2023 - 10.2023
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Service Writer
Jim Shorkey Ford
Pittsburgh
05.2021 - 12.2022
- Responded to customer calls and emails to answer questions about products and services.
- Logged work orders and change orders into CDK database to track job status.
- Responded proactively and positively to rapid change.
- Received 'Advisor of the Month' Award 6 times in 18 months, beating out 35+ other candidates
Service Writer
Sewickley Porsche
Sewickley, PA
08.2020 - 05.2021
- Managing dealership owned vehicle repair and maintenance
- Securing authorization, payment and approvals from manufacturer on all new and inventory.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Service Writer
Crater Lake Ford
Medford, OR
12.2017 - 08.2020
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exceeded monthly sales targets consistently by effectively promoting special offers and warranty packages to customers during service appointments.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Service Writer
Future Automotive Group
Sacramento, CA
12.2015 - 12.2017
- Delivered prompt service to prioritize customer needs.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certified Personal Trainer -
National Academy of Sports Medicine
01.2022
Associates Degree in Specialized Technology -
WyoTech
City, State01.2012
Skills
- Empathy
- Leadership
- Problem Solving
- Program Design Abilities
- Heartsaver First Aid (First Aid)
- Hiring and Training
- Team motivation
- Team Development
- Outgoing Personality
- Creative Thinking
- Promotional support
- Injury Prevention
Timeline
Assistant Manager
Ford of Monroeville
01.2023 - 10.2023
Service Writer
Jim Shorkey Ford
05.2021 - 12.2022
Service Writer
Sewickley Porsche
08.2020 - 05.2021
Service Writer
Crater Lake Ford
12.2017 - 08.2020
Service Writer
Future Automotive Group
12.2015 - 12.2017
Certified Personal Trainer -
National Academy of Sports Medicine
Associates Degree in Specialized Technology -
WyoTech