Justeen Dickerson
Greensboro,NC
Summary
. Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
10
10
years of professional experience
Work History
Client Support Specialist Mentor
Truist Bank
01.2021 - Current
- Provide superior client service to Bank clients taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution
- Listen to calls for Quality Assurance
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Fostered inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
Commercial Service Representative II
National General Insurance
01.2019 - 01.2021
- Provide superior client service to Commercial insurance clients taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution
- Assist in general servicing of Policies, including but not limited to the completion of necessary forms and documentation, pulling & working reports, processing payments, assisting in fraud resolution, general research, general maintenance, etc.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 60 customers each day.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Receptionist
A&B Bookkeeping Services
08.2014 - 01.2019
- Create appointments and conduct follow-up calls on customer satisfaction.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Science - Criminal Justice, Digital Forensics
Strayer University
Greensboro, NC06.2027
Skills
- Excellent verbal and written communication skills; Active listening and empathy in customer interactions; proficient in using CRM software and virtual communication tools; Strong problem-solving and conflict resolution abilities; Self-motivated and adept at time management in a remote setting; Adaptability to changing customer demands and expectations Remote Work Setup: High-speed and reliable internet connection Dedicated home office space with quiet environment
Client Relationship Building
Problem Resolution
Support inquiry assistance
Empathy and patience
Complaint resolution
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time off401k matchWork from home optionTimeline
Client Support Specialist Mentor
Truist Bank
01.2021 - Current
Commercial Service Representative II
National General Insurance
01.2019 - 01.2021
Receptionist
A&B Bookkeeping Services
08.2014 - 01.2019
Bachelor of Science - Criminal Justice, Digital Forensics
Strayer University