Justen Briley
Hartsville,TN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Owner /Retail Sales Associate
Snap-On Tools
04.2022 - Current
- Trained and guided myself to maintain high productivity and performance metrics.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Service Manager
Nacarato Volvo & GMC Trucks
03.2019 - 04.2022
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained records of service transactions and customer feedback for future reference.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Service Advisor /Service Technician
Nacarato Volvo & GMC Trucks
09.2017 - 03.2019
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained and serviced Volvo, Mack, International, Kenworth and Peterbilt trucks bumper to bumper.
- Performed major repairs such as full engine rebuilds, transmission repairs, etc.
- Successfully completed training to become a Volvo Master Service Adviser along with full certifications in Cummins engine, Volvo engines and other associating fields.
Service Technician
Mhc Kenworth
01.2013 - 08.2017
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Worked with diverse types of weather and ground conditions.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Education
Associate of Applied Science - Diesel Technology
University of Northwestern Ohio
Lima, OH06.2012
High School Diploma -
White House High School
White House, TN06.2010
Skills
- Business Management
- Policy Development and Enforcement
- Administrative Management
- Financial Administration
- Negotiation
- Direct Sales
- Department Oversight
- Staff hiring
- Management Team Building
- Entrepreneurial personality
Certification
- Certified in Volvo and Kenworth trucks
- Cummins, Volvo, and Paccar engines,
- Master Service Adviser training completed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid time off401k matchStock Options / Equity / Profit SharingPersonal development programsTimeline
Owner /Retail Sales Associate
Snap-On Tools
04.2022 - Current
Service Manager
Nacarato Volvo & GMC Trucks
03.2019 - 04.2022
Service Advisor /Service Technician
Nacarato Volvo & GMC Trucks
09.2017 - 03.2019
Service Technician
Mhc Kenworth
01.2013 - 08.2017
Associate of Applied Science - Diesel Technology
University of Northwestern Ohio
High School Diploma -
White House High School