Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Justen Penaflor

Linkedin/justen-penaflor

Summary

Energetic healthcare professional with over 4 years of experience in patient-facing roles and administrative responsibilities. Adept in integrating public health principles to create and implement effective health programs. Proven record in utilizing research skills for health promotion and disease prevention, demonstrated in high-profile projects. Actively seeking a position in healthcare with a commitment to patient care. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

5
5
years of professional experience

Work History

Shift Supervisor, Rx

CVS Pharmacy Health
10.2021 - Current
  • Streamlined inventory management by conducting regular audits and maintaining accurate records of stock levels.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Administrative Assistant

Matics Medical Office Services
01.2021 - 12.2021
  • Aided in financial planning efforts by generating detailed reports on billing metrics and revenue trends for management review.
  • Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Strengthened client relationships through clear communication and prompt resolution of billing concerns.
  • Contributed to a well-organized office environment through meticulous record-keeping and file management practices.

Mental Health Unit Assistant

CHOC Children's Hospital
03.2019 - 05.2021
  • Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
  • Answered phone calls and messages for 2 physicians within the mental health unit, scheduling appointments, and handling patient inquiries.
  • Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
  • Improved communication between staff members by providing accurate updates on patient statuses and needs.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Provided compassionate support to patients experiencing distress or anxiety related to their medical conditions or treatments.

Education

Bachelor of Science - Public Health

California State University, Fullerton
Fullerton, CA
05.2023

High School Diploma -

Health Careers Academy
Stockton, CA
05.2018

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Electric Medical Records (EMR)
  • Patient Onboarding
  • Patient documentation
  • 58 WPM Typing Speed
  • Schedule Coordination
  • Patient Relations
  • Adaptability
  • Data Entry
  • Workflow Optimization
  • Relationship Building

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Shift Supervisor, Rx

CVS Pharmacy Health
10.2021 - Current

Administrative Assistant

Matics Medical Office Services
01.2021 - 12.2021

Mental Health Unit Assistant

CHOC Children's Hospital
03.2019 - 05.2021

Bachelor of Science - Public Health

California State University, Fullerton

High School Diploma -

Health Careers Academy

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Justen Penaflor