Justen Ashe Eddy Roby
Delaware,OH
Summary
Adept at optimizing pharmacy workflows and enhancing patient satisfaction, my tenure at Walgreens showcases my ability to solve complex problems and administer immunizations effectively. Leveraging strong attention to detail and problem-solving skills, I contribute to significant improvements in efficiency and compliance, underscoring my commitment to excellence in pharmaceutical care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
10.2011 - Current
- Communicating with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answering incoming phone calls and addressing questions from customers and healthcare providers.
- Supporting the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Maintaining and updating patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolving third-party billing, computer system and customer service issues.
- Managing opening and closing duties for pharmacy.
- Calculating dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
- Providing vaccination as part of healthcare services
Shift Leader
Walgreens
11.2014 - 09.2018
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Sales Associate
Doller Tree
07.2010 - 07.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Rutherford B. Hayes High School
Delaware, OH06.2010
Skills
- Problem-solving skills
- Immunization administration
- Medication dispensing
- HIPAA compliance
- Drug utilization review
- Filling prescriptions precisely
- Point of sale systems proficiency
- Data entry
- Medical insurance claims processing
- Certified pharmacy technician (cpht)
Certification
CPhT certified
Ohio board of pharmacy
Immunization certified
CPR certified
PTCB certified
Timeline
Shift Leader
Walgreens
11.2014 - 09.2018
Senior Certified Pharmacy Technician
Walgreens
10.2011 - Current
Sales Associate
Doller Tree
07.2010 - 07.2013
Rutherford B. Hayes High School