Justice Bevan
Ardmore
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Classpector
Michelin Tire
Ardmore
10.2021 - Current
- Worked effectively in team environments to make the workplace more efficient.
- Hand inspect tires to provide a quality product for the customer.
- Provided safety checks within workspace
- Communicated with team to verify quality control on products
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Shift Manager
Arby’s
Las Vegas
12.2017 - 07.2019
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ensured compliance with health and safety regulations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Maintained cleanliness and organization of work area.
- Monitored store operations to ensure compliance with company policies and procedures.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Cooked and delivered food to customers in a timely manner.
Customer Service Representative
Pizza Hut
Fort Worth
03.2016 - 10.2017
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Took special orders in person and over telephone, generating additional revenue every month.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Counted and maintained inventory.
- Cooked and provided food to the customers.
- Maintained sanitation guidelines to provide safe food to the customer
- Answered inbound calls
Optometric Technician
Wedgwood Optometry Associates
Fort Worth
04.2013 - 01.2016
- Performed preliminary tests for the doctor
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Communicated with patients to obtain and document medical histories.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Verified prescriptions written by doctors prior to filling orders.
- Contacted insurance companies to verify coverage information prior to treatment.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Prepared invoices for services rendered and collected payments from patients.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Facilitated the ordering and dispensing of contact lenses, ensuring timely delivery to patients.
- Checked patient records for accuracy and updated them when necessary.
Education
High School Diploma -
Premier High School
Fort Worth, Texas06-2012
Skills
- Quality control
- Equipment operation
- Inventory management
- Customer service
- Data entry
- Effective communication
- Critical thinking
- Multitasking
- Dependable and responsible
References
References available upon request.
Timeline
Classpector
Michelin Tire
10.2021 - Current
Shift Manager
Arby’s
12.2017 - 07.2019
Customer Service Representative
Pizza Hut
03.2016 - 10.2017
Optometric Technician
Wedgwood Optometry Associates
04.2013 - 01.2016
High School Diploma -
Premier High School